IT Service Engineer

NUSANTARA PRIME CONSULTING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology consulting company in Singapore is seeking a skilled IT Support Technician to manage service desk tickets and provide technical support, focusing on hardware-related issues. The ideal candidate has at least 2 years of relevant experience, proficiency in Windows operating systems, and strong problem-solving skills. This 12-month position is renewable based on performance.

Qualifications

• Minimum 2 years of relevant experience in IT support.
• Proficient in Windows operating systems.
• Hands-on experience in hardware installation and troubleshooting.

Responsibilities

• Manage service desk tickets and provide technical support to end-users.
• Diagnose and troubleshoot hardware problems.
• Prepare and set up laptops for new hires.

Skills

Technical support

Problem-solving

Communication

Multitasking

Education

Diploma/Bachelor’s degree in Computer Science or related field

Job description

Responsibilities

• Manage service desk tickets and provide technical support to end-users, focusing on hardware-related issues.
• Diagnose and troubleshoot hardware problems across desktops, laptops, and peripherals.
• Perform imaging/cloning, configuration, and maintenance of computer hardware.
• Deliver Level 1 support for IT hardware including computers, printers, and related devices.
• Prepare and set up laptops for new hires, ensuring readiness and compliance.
• Administer and maintain computer networks and related IT environments.
• Maintain accurate documentation of hardware inventory, procedures, and operational workflows.
• Perform other duties as assigned by the supervisor.

About You

• Minimum 2 years of relevant experience in IT support.
• Proficient in Windows operating systems and platforms.
• Hands-on experience in hardware installation, repair, and troubleshooting.
• Strong problem-solving and multitasking abilities.
• Good communication and interpersonal skills.
• Diploma/Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience in GMP (Good Manufacturing Practice) environments is an added advantage.

Duration

12 months, renewable based on performance