IT Service Desk Analyst - ITIL, Govt Ops, 12-Month

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading IT support company in Singapore is hiring an IT Support / Service Desk Analyst for a 12-month renewable contract. The role involves providing first-level support, troubleshooting issues, and maintaining documentation. Candidates should have at least 1 year of experience and an ITIL Foundation certification. Strong communication and problem-solving skills are essential. This position offers a competitive salary of up to $3,450/month plus an annual bonus.

Benefits

Competitive salary up to $3,450/month

Annual Bonus

Supportive team culture

Qualifications

• Minimum 1 year of experience in IT Helpdesk or similar role.
• Hands-on knowledge of Mobile device troubleshooting.
• ITIL Foundation certification is mandatory.

Responsibilities

• Provide first-level IT support via phone and email.
• Troubleshoot hardware, software, and network issues.
• Log all issues accurately and maintain documentation.

Skills

Communication skills

Problem-solving skills

Customer service skills

Education

Nitec in Information Technology

Tools

Windows OS

Active Directory

Microsoft Outlook

Office 365

Job description

A leading IT support company in Singapore is hiring an IT Support / Service Desk Analyst for a 12-month renewable contract. The role involves providing first-level support, troubleshooting issues, and maintaining documentation. Candidates should have at least 1 year of experience and an ITIL Foundation certification. Strong communication and problem-solving skills are essential. This position offers a competitive salary of up to $3,450/month plus an annual bonus.