IT Service Delivery Manager

People Advantage; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A technology consulting firm in Singapore is looking for an IT Project Manager to oversee compliance and project delivery. Responsibilities include monitoring system performance, conducting audits, and liaising with clients. Candidates should have a degree in Information Systems or Computer Science, with over 3 years in IT project management and a strong understanding of the software development life cycle. This is a 1-year contract position.

Qualifications

• More than 3 years of IT project management experience and at least 5 years of IT experience.
• Familiar with software development life cycle (SDLC).
• Experience in IT business analysis techniques.
• Self-motivated with excellent presentation and interpersonal skills.

Responsibilities

• Monitor and report on SLA/KPI of the in-scope systems.
• Liaise with clients for project delivery and maintenance support.
• Provide monthly summaries and updates on systems health.
• Conduct security review on system access weekly.
• Provide a rectification plan on any gaps found during audits.

Skills

IT project management

Communication skills

Negotiation skills

Problem-solving

Software Development Life Cycle (SDLC)

Education

Degree in Information Systems or Computer Science

Job description

Monitor and report on the SLA/KPI of the in-scope systems to the client

Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.

Monitor and update client on operation concern and/or compliance matters and propose resolution.

Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.

Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.

Review reports from Operations & Support (O&S) project teams

Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.

Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.

Prepare Management plan and submit compilation to the Client annually

Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.

Maintain oversight and review the Obsolescence at System Family Level.

Prepare and submit report to Client

Lead investigation and resolution of incident

Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.

Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities

Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.

Escalate and/or seek Client’s acceptance and approval of assessed risks.

Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.

Declare, review and report compliance status to head office annually.

During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.

Provide a Rectification Plan on any gaps found.

Provide rectification plan for issues arising from audit.

Seek waiver on compliance whenever it is justifiable.

Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.

Work with Client on system enhancement required for policy changes and audit requirements.

Requirements

Degree in Information Systems, Computer Science or equivalent

More than 3 years of IT project management experience and at least 5 years of IT experience

Familiar with Software Development Life Cycle (SDLC)

Experience in IT business analysis techniques

Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques

Able to lead, develop and maintain respectful and trusting relationship

Able to travel as and when require to client site

This is a 1-year Contract position under People Advantage(Certis Group). We appreciate your application and regret only shortlisted candidates will be notified.

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