IT Service Delivery Manager

Talentsis; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

An international technology and engineering company is seeking an experienced Infrastructure Project Manager in Singapore. This role involves overseeing IT service delivery, managing service teams, and ensuring client satisfaction. The ideal candidate should have 5+ years in service delivery management, excellent project management skills, and strong leadership abilities. Relevant certifications such as ITIL or PMP are advantageous.

Qualifications

• 5+ years of experience in service delivery management or a related role.
• Strong understanding of IT service management frameworks (e.g., ITIL).
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Exceptional communication and interpersonal skills to manage client relationships effectively.
• Proven ability to analyze service performance data and make informed decisions.
• Strong leadership skills and experience in managing teams.

Responsibilities

• Oversee the delivery of IT services to ensure alignment with business objectives and customer expectations.
• Manage service delivery teams and coordinate activities to meet service-level agreements (SLAs).
• Act as the primary point of contact for clients, addressing their needs and resolving issues promptly.
• Develop and implement service delivery processes, policies, and best practices.
• Monitor and report on service performance metrics to identify areas for improvement.
• Facilitate communication between clients and technical teams to enhance service quality.
• Conduct regular review meetings with clients to ensure satisfaction and address any concerns.
• Stay up to date with industry trends to propose enhancements and innovations in service delivery.

Skills

IT service management

Project management

Client relations

Service performance analysis

Leadership

Education

Bachelor's degree in Business Administration, Information Technology, or a related field

Tools

ITIL

PMP

Job description

Company’s Profile

Our client is an international technology and engineering company that specialises in providing innovative solutions to their esteemed clients. They are dedicated to quality delivery standards with thousands of engineers globally supporting projects. They have an international presence worldwide and are looking out for a skilled Infrastructure Project Manager to join their team and contribute to their ongoing success.

Location: AMK

Working hours: Monday to Friday, Standard Office Hours

Responsibilities

• Oversee the delivery of IT services to ensure alignment with business objectives and customer expectations.
• Manage service delivery teams and coordinate activities to meet service-level agreements (SLAs).
• Act as the primary point of contact for clients, addressing their needs and resolving issues promptly.
• Develop and implement service delivery processes, policies, and best practices.
• Monitor and report on service performance metrics to identify areas for improvement.
• Facilitate communication between clients and technical teams to enhance service quality.
• Conduct regular review meetings with clients to ensure satisfaction and address any concerns.
• Stay up to date with industry trends to propose enhancements and innovations in service delivery.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 5+ years of experience in service delivery management or a related role.
• Strong understanding of IT service management frameworks (e.g., ITIL).
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Exceptional communication and interpersonal skills to manage client relationships effectively.
• Proven ability to analyze service performance data and make informed decisions.
• Strong leadership skills and experience in managing teams.
• Relevant certifications (e.g., ITIL, PMP) are a plus.

(EA Reg No: 20C0312)