IT Service Delivery Lead - SLA Expert & Client-Focused

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services while ensuring high levels of customer satisfaction. Responsibilities include managing service delivery processes, collaborating with teams, and reporting on performance metrics. Ideal candidates should hold a degree in Information Technology and have extensive experience in IT service delivery management, alongside strong communication and leadership skills. Interested applicants should contact Andre Chua Jing Ming at [e-mail] for applications.

Qualifications

• Proven experience in IT service delivery management, focusing on SLAs and continuous improvement.
• Experience managing vendor relationships and third-party service providers.
• Strong understanding of industry standards and best practices.

Responsibilities

• Manage the delivery of IT services according to agreed SLAs.
• Collaborate with internal teams to maintain IT service delivery processes.
• Act as the primary contact for clients regarding service delivery issues.

Skills

IT service delivery management

Strong communication skills

Leadership abilities

Analytical and problem-solving skills

Education

Bachelor's degree in Information Technology or related field

Tools

ITIL framework

Project Management Professional (PMP)

Job description

A leading recruitment firm in Singapore is seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services while ensuring high levels of customer satisfaction. Responsibilities include managing service delivery processes, collaborating with teams, and reporting on performance metrics. Ideal candidates should hold a degree in Information Technology and have extensive experience in IT service delivery management, alongside strong communication and leadership skills. Interested applicants should contact Andre Chua Jing Ming at [e-mail] for applications.