IT Service Delivery Lead

Acclivis Technologies and Solutions; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading IT services provider in Singapore is seeking a Service Delivery Manager to ensure efficient delivery of workplace IT services across multiple domains. The ideal candidate should possess strong communication and stakeholder management skills, with a background in IT and relevant certifications. This role involves working closely with clients and internal teams to maintain service levels and enhance operational efficiency.

Qualifications

• 2–4 years’ experience for mid-level SDMs; 6+ years for senior-level SDMs.
• Experience across one or more workplace service towers.
• Candidates without formal education considered with relevant certifications.

Responsibilities

• Act as the primary point of contact for clients on all service-related matters.
• Ensure SLA/KPI adherence across all towers.
• Maintain or support executive dashboards and SLA performance reports.

Skills

Communication

Stakeholder Management

Service Coordination

Education

Diploma or Degree in Information Technology, Business IT, or a related discipline

Tools

ServiceNow

Twilio

Power BI

Excel

Job description

A leading IT services provider in Singapore is seeking a Service Delivery Manager to ensure efficient delivery of workplace IT services across multiple domains. The ideal candidate should possess strong communication and stakeholder management skills, with a background in IT and relevant certifications. This role involves working closely with clients and internal teams to maintain service levels and enhance operational efficiency.