IT SECURITY SUPPORT TECHNICIAN

MEN'SPOOL ENGINEERING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading engineering firm in Singapore is seeking a qualified individual to configure and troubleshoot network systems. The ideal candidate will have a bachelor's degree in Computer Science and experience in managing user accounts and security protocols. This role offers opportunities to collaborate with internal teams and ensure optimal IT infrastructure performance.

Qualifications

• Experience in supporting cloud-based solutions (ZOHO) is a plus.

Responsibilities

• Configure network hardware and software components.
• Monitor, maintain and troubleshoot network systems.
• Manage user accounts, permissions, and access control.
• Perform regular system maintenance.
• Maintain data backups and conduct regular testing.
• Detect, report and respond to cyber and data-related incidents.
• Assist in implementing security protocols.
• Maintain detailed documentation of support activities.
• Collaborate with internal teams and third-party vendors.

Education

Bachelor’s degree in Computer Science

Job description

Responsibilities

• Configure network hardware and software components, including switches, routers, servers etc.
• Monitor, maintain and troubleshoot network systems to ensure optimal uptime and service delivery.
• Manage user accounts, permissions, and access control for both local and cloud-based systems.
• Perform regular system maintenance, to ensure systems remain secure and efficient.
• Maintain data backups and conduct regular testing to ensure business continuity.
• Detect, report and respond to cyber and data-related incidents; identify affected systems and users, and ensure efficient incident resolution.
• Assist in implementing security protocols, firewalls, and antivirus solutions to safeguard data integrity.
• Maintain detailed documentation of support activities, system configurations and network setups and project progress.
• Collaborate with internal teams and third-party vendors to ensure IT infrastructure meets business needs.

Qualifications

• Bachelor’s degree in Computer Science, or related fields.
• Experience in supporting cloud-based solutions (ZOHO) is a plus