IT Project Manager- 6 months contract

AKKODIS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading engineering firm in Singapore is seeking a team manager to oversee services and ensure SLA compliance within the Desktop Infra team. The ideal candidate has at least 2 years of team management experience and can act as a point of contact for escalations. Immediate starters preferred. This role involves supporting various operational activities and overseeing service requests.

Qualifications

• At least 2 years of experience in managing a team.
• Ability to oversee operations and ensure compliance.

Responsibilities

• Support Desktop Infra team with outsourced vendor services.
• Oversee WOG operations and work streams.
• Supervise the Priority Support team.

Skills

Team management

Service Level Agreement (SLA) compliance

Problem escalation

Asset management

Job description

About Akkodis

Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. Akkodis is part of the Adecco Group. Akkodis is a commercial brand under which both AKKA and Modis entities operate.

ROLES AND RESPONSIBILITIES

• Support Desktop Infra team in overseeing services provided by the outsourced SD/DE vendor and ensuring SLA compliance.
• Oversight of WOG operations and work streams.
• Supervision of the Priority Support team.
• Act as a point of contact for escalations and complex issues.
• Central Administration of Adobe Licensing and SD/DE report generation.
• Review of Faulty Hardware Service Requests (SR), Portable Storage Media(PSM) loan, and asset management.
• Tech Bar operations (in support of the PC bulk tender and subsequent One Device rollout).
• PSM enforcement activities.
• Assist in the implementation of the Smart Locker.
• Assist in the implementation of DEX and ServiceNow-DEX integration.

MUST HAVE EXPERIENCE:

Candiadte must have at least 2 years of experince in managing team.

Immediate starters preferred