IT Project Manager (4-months contract)

DHL Supply Chain; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is looking for a Liaison to serve as the main point of contact between operations and stakeholders. You will assist in system implementations, manage UAT processes, and ensure effective communication. Ideal candidates will have a degree in IT or Project Management and strong project management skills. This role is vital for maintaining effective operations in a fast-paced environment.

Qualifications

• Proven experience in project management, preferably within a systems or IT environment.
• Experience in managing UAT processes and system implementations.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Assist in the planning and execution of upcoming system implementations.
• Follow up with stakeholders to resolve issues related to telephony and CRM systems.
• Manage and oversee all User Acceptance Testing (UAT) and system implementations.

Skills

Project management

Strong understanding of cloud platforms

Excellent communication skills

Analytical and problem-solving skills

Education

Bachelor's degree in Information Technology or Project Management

Tools

Amazon Web Services

Amazon Connect

Job description

Overview

Liaison Role: Act as the main point of contact between DHL Operations and various stakeholders to address and resolve existing system backlogs and ongoing technical issues related to telephony and CRM.

Responsibilities

• Implementation Support: Assist in the planning and execution of upcoming system implementations, particularly focusing on the AQM (Automated Quality Management) and KMS (Knowledge Management System) projects.
• Issue Resolution: Follow up with relevant stakeholders to resolve issues pertaining to various contact centre telephony and CRM systems, ensuring timely and effective solutions.
• Stakeholder Engagement: Collaborate with various stakeholders to support improvements and enhancements for various systems.
• UAT Management: Manage and oversee all User Acceptance Testing (UAT) and system implementations, ensuring that all processes meet required standards and specifications.
• Onboarding Management: Serve as the point of contact for onboarding new hotlines and mailboxes, coordinating with stakeholders to ensure successful go-live transitions.
• Performance Monitoring: Monitor system performance post-implementation and report findings to DHL operations and stakeholders, gathering feedback to drive continuous improvement efforts.
• Documentation Maintenance: Ensure that all project documentation is accurately maintained and updated, including project charters, status reports, and user manuals.

Qualifications

• Bachelor’s degree in Information Technology, Project Management, or a related field.
• Proven experience in project management, preferably within a systems or IT environment.
• Strong understanding of Amazon Web Services, Amazon Connect and other cloud platforms.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with various stakeholders.
• Strong analytical and problem-solving skills.
• Experience in managing UAT processes and system implementations.
• Ability to work independently and as part of a team in a fast-paced environment.

EEO Statement

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.