IT Production Support Analyst (Banking / First recovery)

D L RESOURCES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Singapore is seeking a Production Support Specialist to investigate production issues, manage incident tickets, and ensure system availability. Ideal candidates should have hands-on experience in AS400 and SQL queries, with at least 2 years in production support within banking or financial environments. This role requires willingness to work 24/7 shifts and the ability to handle a fast-paced work environment.

Qualifications

• 2 or more years’ production support experience in bank or financial vendors across multiple technologies/platforms.
• Hands-on experience in writing AS400 and SQL queries for issue investigation.
• Willing to work in onsite shift-support model [24*7].

Responsibilities

• Investigate production issues based on severity SLAs.
• Log incident tickets for production issues and user queries.
• Ensure application incident documentation is updated for each production release.

Skills

AS400

Linux/Unix Shell scripting

MS SQL

Oracle

BMC Control-M Scheduler

Job description

Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe
• Able to do rotational shift

Key requirements

• ITIL
• UNIX / Open systems
• SQL
• AS/400 (will be a added advantage)