IT Operations Lead: Reliability, Security & Networking

MUSLIMIN TRUST FUND ASSOCIATION; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A non-profit organization in Singapore is seeking an IT Operations Executive to ensure the stability and reliability of IT services across multiple sites. This role involves managing system security, network performance, and technical escalations while requiring 3 to 5 years of IT operations experience. The ideal candidate will have strong technical troubleshooting skills and a solid background in IT systems management. Some flexibility for after-hours support may be necessary.

Qualifications

• 3 to 5 years of experience in IT operations or infrastructure with hands-on L2 ITSM.
• Familiarity with publishing operational dashboards is advantageous.
• Proven ability to produce clear RCAs and change plans.

Responsibilities

• Maintain and enforce operational baselines, configuration hygiene, and service performance.
• Administer identity and access in the collaboration suite.
• Provide on-site support across various premises and serve as technical on-call.

Skills

Technical troubleshooting

Service operations awareness

Security hygiene awareness

Network symptom interpretation

Stakeholder coordination

Education

Diploma or Bachelor in IT / Computer Science

Tools

ITSM tool

MDM platform

CCTV system

Biometric systems

Job description

A non-profit organization in Singapore is seeking an IT Operations Executive to ensure the stability and reliability of IT services across multiple sites. This role involves managing system security, network performance, and technical escalations while requiring 3 to 5 years of IT operations experience. The ideal candidate will have strong technical troubleshooting skills and a solid background in IT systems management. Some flexibility for after-hours support may be necessary.