IT Operations Executive - Senior Operations & L2/L3

MUSLIMIN TRUST FUND ASSOCIATION; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A nonprofit organization in Singapore seeks an IT Operations Executive to ensure IT reliability and security across locations. You will manage core services, support incident handling, and drive network performance. Ideal candidates have 3-5 years of hands-on experience in IT operations with solid troubleshooting skills and knowledge of security hygiene.

Qualifications

• 3 to 5 years in IT operations/infrastructure experience.
• Hands-on experience with L2 ITSM.
• Ability to interpret basic network symptoms like latency.

Responsibilities

• Own operational baselines like patching and backups.
• Administer identity and access in collaboration/identity suite.
• Drive remediation of vulnerabilities and maintain audit evidence.

Skills

Troubleshooting

Network management

Security hygiene

Documentation

Collaboration

Education

Diploma or Bachelor in IT / Computer Science

Tools

ITSM tools

CCTV Systems

Biometric systems

Job description

Overview

We are seeking a hands-on IT Operations Executive to act as our second-tier technical lead (L2/L3) and guardian of reliability, security hygiene, network performance, and access integrity across MTFA locations in Singapore. You will keep core services stable and auditable, run change/maintenance safely, administer site security systems, and resolve complex escalations—working under the IT head and partnering closely with the IT Support Executive (L1).

Responsibilities

1. 1. Reliability, Maintenance & Change

   • Own operational baselines (patching, backups, monitoring), configuration hygiene, and service performance targets in the ITSM platform.
   • Plan/execute maintenance and small change windows with clear communications, rollbacks, and post-change verification.

2. 2. Security Operations

   • Enforce endpoint and identity controls using the endpoint-management platform (MDM), MFA, and endpoint security.
   • Drive remediation of vulnerabilities/findings (including VAPT outputs), track to closure, and maintain audit evidence.
   • Investigate anomalous logins/security alerts; coordinate incident handling with management.

3. 3. Network & Infrastructure Management

   • Improve LAN/Wi-Fi/VPN health and user experience; reduce connectivity incidents and MTTR.
   • Support office build-outs/moves (LAN ports, printing, voice, basic cabling) and keep inventories/labels current.

4. 4. Site Security Administration

   • Operate and maintain site security systems (e.g., CCTV/NVR and biometrics): configuration, retention checks, retrieval drills, and basic health monitoring—aligned to policy.

5. 5. Escalations & Problem Management (L2/L3)

   • Serve as the escalation point from L1; perform deep-dive diagnostics, produce RCAs, and implement preventive fixes.
   • Participate in change governance (CAB/ARB inputs) to prevent recurrence and drift.

6. 6. Core Systems & Access Governance

   • Administer identity & access in the collaboration/identity suite (users, groups/roles, shared resources).
   • Keep Joiner–Mover–Leaver automation effective; handle exceptions and prepare evidence for periodic access reviews.

7. 7. Monitoring, Reporting & Documentation

   • Publish weekly ops reports and dashboards (uptime, patch/backup/compliance, network health, escalations).
   • Maintain procedures, standard configurations, topology diagrams, and internal runbooks/KB so L1 and site teams can operate smoothly.

8. 8. Operations & Events Support

   • Provide on-site support across MTFA premises and events; act as primary technical on-call for priority incidents (with L1 assisting as directed).

Key Competencies

• Solid computer and mobile device literacy; structured troubleshooting and clear documentation.
• Understanding of service operations: tickets, SLAs, maintenance/change windows, and post-incident reviews.
• Awareness of security hygiene (passwords/MFA, updates/patching, endpoint protection) and least-privilege access concepts.
• Ability to interpret basic network symptoms (latency, packet loss, signal strength) and separate device/app issues from network issues.
• Comfortable coordinating with stakeholders, following runbooks, and closing the loop on actions.

Qualifications & Requirements

• Diploma or Bachelor in IT / Computer Science (or equivalent experience).
• Strong IT experience preferred. 3 to 5 years in IT operations / infra with hands on L2 ITSM. Experience with CCTV & Biometric systems is a plus.

Nice to have (We will train if don\'t have)

• Familiarity with an ITSM/ticketing tool and publishing operational dashboards.
• Experience with an endpoint-management platform (MDM) and backup/restore/wipe processes.
• Exposure to identity & access administration (users, groups/roles, shared resources).
• Network triage skills and troubleshooting
• Ability to produce clear RCAs, change plans, and step-by-step procedures/diagrams.

Working Conditions

• May require occasional after-hours or weekend support for system maintenance or urgent troubleshooting.
• Some travel between different work sites may be required.

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