IT Operations Engineer

XOT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading pharmaceutical IT company in Singapore is seeking a motivated IT Operations Engineer to support IT systems necessary for business and research functions. This role involves monitoring IT infrastructure, project management, and incident response. Fresh graduates with strong technical aptitude are welcome, and training will be provided. Competitive compensation and opportunities for professional growth are offered in a collaborative environment.

Benefits

Competitive compensation and benefits

Professional growth opportunities

Training in IT operations and project management

Supportive team culture

Exposure to modern technologies

Qualifications

• 2–5 years of experience in IT operations or related roles.
• Interest in project management and teamwork with diverse stakeholders.
• Basic understanding of IT infrastructure and networks.

Responsibilities

• Monitor and support IT infrastructure, including servers and networks.
• Coordinate IT operations projects and track progress.
• Respond to incidents affecting system performance.

Skills

Strong communication skills

Coordination skills

Problem-solving skills

Willingness to learn

Education

Bachelor’s degree in Information Technology or related field

Tools

Linux/Windows server management

Virtualization platforms (VMware, AWS, Azure, GCP)

Scripting skills (PowerShell, Python, Shell)

Job description

About the Role

We are looking for a motivated and detail-oriented IT Operations Engineer to join our IT Operations Team in a top-tier pharmaceutical company. This role supports the reliable operation of IT systems that enable critical business, research, and manufacturing functions. You will work closely with cross-functional teams to manage projects, coordinate tasks, and ensure timely delivery of IT initiatives. Fresh graduates with strong technical aptitude and learning mindset are welcome.

Key Responsibilities

1. IT Operations & System Support

• Monitor, maintain, and support enterprise IT infrastructure, servers, networks, cloud resources, and applications used across R&D, manufacturing, and corporate functions.
• Perform routine operational tasks such as system checks, patching, backups, and documentation updates.
• Provide Level 1–2 technical support, escalating issues to specialized teams or vendors as needed.

2. Project Management & Coordination

• Coordinate IT operations projects, ensuring tasks are executed according to timelines, quality requirements, and compliance standards.
• Track project progress, prepare status reports, and communicate updates to stakeholders.
• Assist with project planning activities, including scheduling, resource coordination, and risk identification.
• Work closely with global and regional teams to implement new systems, enhancements, and process improvements.

3. Incident & Problem Management

• Respond to incidents affecting system performance or business operations.
• Support root cause analysis and follow-up actions to prevent recurrence.
• Document incident resolutions and operational best practices.

4. Compliance, Quality & Documentation

• Support IT security initiatives, including access management, endpoint protection, and vulnerability remediation.
• Ensure all operational activities adhere to pharmaceutical industry standards, IT governance, and relevant GxP requirements where applicable.
• Maintain clear, accurate documentation including SOPs, runbooks, and audit records.
• Support internal and external audits related to IT systems and processes.

5. Continuous Improvement

• Participate in initiatives to enhance IT service reliability, efficiency, and user experience.
• Recommend and support automation solutions to streamline daily operations.

Qualifications

Required

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 2–5 years of experience in IT operations, system administration, or related roles.
• Strong communication, coordination, and time-management skills.
• Interest in project management disciplines and working with diverse stakeholders.
• Basic understanding of IT infrastructure, networks, operating systems, or cloud technologies.
• Excellent problem-solving skills and a willingness to learn.
• Fresh graduates are welcome; training will be provided.

Preferred

• Hands-on experience with Linux/Windows server management.
• Solid understanding of networking concepts (VLAN, DNS, DHCP, TCP/IP, VPN, firewalls).
• Experience with virtualization or cloud platforms (VMware, AWS, Azure, GCP).
• Internship or project experience in IT support, system administration, or project coordination.
• Familiarity with ITIL/ITSM processes.
• Scripting skills (PowerShell, Python, Shell)
• Experience in regulated industries (pharma, healthcare, biotech) is a plus but not required.

Personal Attributes

• Highly organized with strong attention to detail.
• Proactive mindset with a sense of ownership.
• Strong teamwork and communication skills, especially in cross-functional environments.
• Ability to adapt to a fast‑paced and compliance‑driven setting.

What We Offer

• Competitive compensation and benefits.
• Opportunities for professional growth within a top-tier pharmaceutical IT environment.
• Professional training in IT operations, project management, and compliance frameworks.
• Collaborative, diverse, and supportive team culture.
• Exposure to modern technologies and cloud infrastructure.