IT Operations Analyst, Public Sector

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in Singapore is seeking a capable professional for a contractual position focused on IT operations service delivery and project management. The role demands a background in Computer Science and at least 2 years of relevant experience, with a preference for candidates holding a PMP certification. Proficiency in both written and verbal English is essential for success in this position.

Qualifications

• Minimum 2 years of experience in IT Operations Service Delivery and Management.
• Knowledge of project management tools such as Jira is advantageous.
• Experience in managing issue reporting channels and basic troubleshooting.

Responsibilities

• Support IT operations service delivery and management.
• Conduct testing activities and rollout preparation.
• Handle ad-hoc financial tasks and projects as required.

Skills

IT Operations Service Delivery

Basic Troubleshooting

Project Management

Business Analysis Techniques

Proficient in English

Education

Background in Computer Science or related field

Project Management Professional (PMP)

Tools

Jira

Job description

Contractual Position: 11 months
Salary: Up to $5400/month

Job Responsibilities

• Support IT operations service delivery and management.
• Conduct testing activities and rollout preparation.
• Handle basic troubleshooting and issue resolution.
• Support system configuration and optimisation.
• Document and track functional requirements.Support budget journals, virement requests, and liaise with external parties on budget and funding matters.
• Handle ad-hoc financial tasks and projects as required.

Requirements

• Singaporeans only
• Background in Computer Science, Infocomm Technology, or related field.
• Minimum 2 years of experience in IT Operations Service Delivery and Management including IT systems with multiple interfaces to external entities.
• Project Management Professional (PMP) certification or similar certification will have added advantage.
• Knowledge of project management tools such as Jira would be added advantage.
• Basic project management skills in managing maintenance of IT systems (Level 1 Operation) and to conduct testing activities and rollout preparation.
• Proficiency in business analysis techniques to gather, document, and track functional, interface, and data requirements, as well as to support system configuration and optimisation.
• Experience in managing issue reporting channels, basic troubleshooting, resolving common issues, and routing more complex problems to higher tiers, tracking issue resolution, and ensuring compliance with service level agreements.
• Proficient in written and verbal English.

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Chloe Chew (R1768631)
ScienTec Consulting (ScienTec Personnel) - 11C578