IT Operations & Admin (5-day)

Mavenside Consulting Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in Kaki Bukit is seeking a candidate to support HR initiatives and manage operational processes. Responsibilities include providing administrative support, monitoring incidents, and generating reports. A Diploma is required, plus excellent communication skills and a willingness to learn new technologies. Fresh graduates are welcome to apply.

Qualifications

• Candidates must possess at least a Diploma.
• Some background in IT will be an added advantage.
• Excellent verbal and written communication skills.
• Meticulous, with excellent record keeping and documentation skills.
• Positive working attitude.
• Willingness and capacity to learn new skills and technology.
• Fresh graduates are welcomed to apply.

Responsibilities

• Provide operational and administrative support to ensure smooth day-to-day operations.
• Perform routine monitoring to detect any issues.
• Act as point of contact for enquiries, service requests and incidents.
• Resolve basic issues according to standard operating procedures (SOPs).
• Track all incidents to closure within service standards.
• Perform data management and documentation duties to ensure accuracy of records.
• Generate and prepare reports.
• Source for viable vendors and request for quotation.
• Identify opportunities for the automation of operational processes.
• Design and implement automation solutions.
• Support ad-hoc duties and projects as assigned.

Job description

An expansion IT company that requires the incumbent to support and manage the implementation of various HR initiatives and programs to support the business which include recruitment and retention, staff engagement, learning and development, employee relations/welfare and office administration.

Job Highlights

• Industry: Information Technology (SME)

• Location: Kaki Bukit

• Working Days: Monday to Friday

Job Responsibilities

• Provide operational and administrative support to ensure smooth day-to-day operations

• Perform routine monitoring to detect any issues

• Act as point of contact for enquiries, service requests and incidents

• Resolve basic issues according to standard operating procedures (SOPs) and follow through the escalation process as necessary

• Track all incidents to closure within service standards

• Perform data management and documentation duties to ensure accuracy of records

• Generate and prepare reports

• Source for viable vendors and request for quotation

• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking

• Design and implement automation solutions

• Support ad-hoc duties and projects as assigned

Job Requirements

• Candidates must possess at least a Diploma

• Some background in IT will be an added advantage

• Excellent verbal and written communication skills

• Meticulous, with excellent record keeping and documentation skills

• Positive working attitude

• Willingness and capacity to learn new skills and technology

• Fresh graduates are welcomed to apply

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We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889