IT Officer, Business Solutions I (Software Engineer)

World Bank Group; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

An international finance institution in Singapore seeks an experienced IT Officer to lead low-code platform deployments. You will manage application delivery, provide technical leadership, and integrate AI capabilities. The ideal candidate has extensive experience in project management and hands-on development using low-code platforms. This role offers you the chance to impact global development challenges positively.

Qualifications

• 5+ years relevant experience with LCAP applications.
• 4+ years in IT project management for low-code platforms.
• Proven track record managing enterprise-scale deployments.

Responsibilities

• Lead low-code platform deployments and manage application delivery.
• Provide technical leadership and direction throughout solution lifecycle.
• Oversee risk management, compliance, and quality assurance.

Skills

Low-code platform (OutSystems, Appian, Salesforce)

API integration (REST/SOAP)

Project management

Technical leadership

AI/ML integration

Education

Master’s in computer science or engineering

Bachelor’s with project management experience

Tools

Azure DevOps

SQL

Job description

Overview

IT Officer, Business Solutions I (Software Engineer)

Job #: req34750

Organization: World Bank
Sector: Information Technology
Grade: GF
Term Duration: 2 years 0 months
Recruitment Type: Local Recruitment
Location: Singapore, Singapore
Required Language(s): English

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Context

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty by 2030 and boosting shared prosperity in a sustainable manner by delivering transformative information and technologies to its staff working in over 130 client countries. ITS is one of three Vice Presidencies (VPUs) that have been brought together as the World Bank Group Integrated Services (WBGIS), to provide enhanced corporate core services and enable the institution to operate as one strategic and coordinated entity. ITS’ vision is to transform how the Bank Group accomplishes its mission through information and technology. ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, empowerment and effectiveness, and resilience. ITS FD Low Code Technical Project Manager's Position.

Role and Unit

The ITS Fiduciary Operations Unit (ITSFD) supports digital solutions for Procurement, Financial Management, and Environmental and Social Safeguards across Bank Operations. It provides integrated, efficient tools that enable borrowers and staff to ensure compliance with fiduciary requirements, financial audits, and environmental and social safeguards. ITSFD seeks an experienced Technical Lead & Project Manager to lead enterprise-scale low-code platform deployments and manage LCAP application delivery across the World Bank’s fiduciary domains. This role combines program leadership, technical governance, and agile execution to ensure successful adoption of low-code platforms (e.g., OutSystems, Appian, Salesforce) and delivery of mission-critical applications at scale.

Responsibilities

• Provide technical leadership and direction across all phases of the solution lifecycle, ensuring alignment with enterprise architecture, security, and compliance standards.
• Lead end-to-end planning, execution, and governance of enterprise low-code platform deployments and LCAP application projects.
• In-depth knowledge of the low-code/no-code platform LCAP (e.g., OutSystems, Appian, Salesforce), including its visual development environment, architecture canvas, modular design principles, and best practices for building scalable and maintainable applications.
• Lead and mentor a team of developers, providing technical guidance, conducting code reviews, and fostering a culture of continuous improvement.
• Design robust and scalable architectures for LCAP solutions, translating business requirements into technical specifications and ensuring adherence to architectural best practices.
• Define project scope, objectives, timelines, and deliverables aligned with business priorities and enterprise architecture standards.
• Manage stakeholder engagement across business, IT, and vendor teams; ensure alignment with fiduciary and operational requirements.
• Oversee risk management, compliance, and quality assurance throughout the project lifecycle.
• Diagnose and resolve production issues, optimize application performance, and implement effective debugging strategies.
• Communicate technical decisions and trade-offs clearly to stakeholders and leadership, ensuring alignment with business objectives.
• Promote best practices in low-code development, DevSecOps, and integration patterns.
• Strategic thinking and ability to balance technical feasibility with business value.
• Foster a culture of technical excellence and continuous improvement across teams.
• Quickly learn new technical and domain knowledge to adjust product strategies and address changing stakeholder needs.
• Ability to embed Generative AI (GenAI) capabilities into LCAP applications, including REST-based integration with enterprise AI services (e.g., Azure OpenAI, Google Gemini), with proper grounding, safety filters, and fallback mechanisms.
• Build document-centric AI features (extraction, classification, summarization, compliance checks) orchestrated from LCAP solutions, incorporating human-in-the-loop review and audit support.
• Design Retrieval Augmented Generation (RAG) architectures combining LCAP applications with enterprise search or vector stores for accurate, traceable responses.
• Implement AI evaluation and quality controls, including test sets, guardrails, toxicity/bias checks, and production telemetry for latency, error rates, and cost governance.
• Apply Responsible AI practices aligned with enterprise frameworks, covering privacy, data loss prevention (DLP), data residency, model risk documentation, and human oversight.
• Leverage LCAP platform AI capabilities to improve developer productivity and standardize AI-building blocks.
• Create reusable components, templates, and accelerators to streamline development.
• Drive integration with enterprise systems (e.g., SAP, ServiceNow, Azure AD, data platforms) ensuring compliance with security and data residency policies.
• Coordinate with architects and developers to ensure secure, scalable, and maintainable solutions.
• Implement governance frameworks for platform usage, ALM, and development guardrails.
• Work closely with business analysts, product owners, and solution architects to translate business requirements into technical solutions.
• Actively participate in SAFe ceremonies (PI Planning, sprint planning, system demos, retrospectives) to ensure technical alignment and delivery transparency.
• Track KPIs and business outcomes to measure value realization and inform road map evolution.
• Track progress, manage risks, and ensure on-time, on-budget delivery.
• Facilitate discussions to align technical decisions with business objectives.
• Provide technical direction and oversight across all phases of the project lifecycle.

Selection Criteria

• A master’s degree in computer science, engineering or a related technical field with at least 5 years of relevant experience, or a bachelor’s degree with a minimum of 7 years of project management experience.
• 4 years of hands-on development using LCAP, including building web and mobile applications, integrating with external systems via APIs (REST/SOAP), and handling data modeling and SQL.
• 4+ years of experience in IT project management in low-code platform delivery.
• Proven track record managing enterprise-scale deployments and application delivery using low-code platforms (OutSystems, Appian, Salesforce).
• Strong understanding of integration architectures (APIs, event-driven patterns), identity management, and data governance.
• Experience with ALM/DevOps for low-code and pro-code environments (Azure DevOps, GitHub, IaC).
• Advanced expertise in at least one enterprise LCAP (architecture, configuration, extensibility via services/components); relevant certification(s) preferred.
• Excellent communication, stakeholder management, and leadership skills in a global, matrixed environment.
• Demonstrated experience embedding GenAI/ML into apps and ability to integrate with Azure OpenAI and Google Gemini, including safe prompting, grounding, and fallbacks.
• Proven track record implementing secure-by-design solutions aligned with enterprise standards (OWASP, NIST, Zero Trust), including secrets management and API security.
• Knowledge of enterprise integration with platforms commonly used in IFIs or large enterprises (e.g., SAP S/4HANA, ServiceNow, M365/Azure, Snowflake/Databricks).

Culture & Core Competencies

WBG Culture Attributes: Sense of urgency; Thoughtful risk-taking; Empowerment and accountability.

World Bank Group Core Competencies: Learn more about working at the World Bank and IF C, including values and inspiring stories. We are proud to be an equal opportunity and inclusive employer and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.