IT / Network Operations Engineer (Servers)

ACCENTURE SG SERVICES PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading multinational professional services company in Singapore is seeking a professional to support triage and troubleshooting within production networks. This role requires prior experience in server management and IT operations, along with a solid understanding of network technologies. Candidates should have at least 2 years of relevant experience. Comprehensive training and skill development opportunities are offered.

Qualifications

• Prior experience in server management and IT operations.
• 2 years of relevant experience in a related field.
• Understanding of network technologies and troubleshooting.

Responsibilities

• Support triage, troubleshooting, and repair of production networks.
• Engage with 3rd party vendors to facilitate resolution.
• Identify opportunities to improve processes and automate tasks.

Skills

Server management

Network routing and switching

IT operations

Job description

Critical Success Factors

Prior experience in the following is required:

• Server management, monitoring etc.
• 2 years of relevant experience in related field
• IT operations
• Understanding with network, server routing and switching technologies and provide support to teams, internally and to B2B groups

Key Responsibilities:

• Support triage, troubleshooting, and repair of production networks / server across Data Center, Edge, IP Backbone, and Optical elements. Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
• Services include server repair, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates by following existing procedures.
• Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
• Identify opportunities to improve processes, tools, or automate tasks.

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

The Organization

Accenture is an Irish-domiciled multinational professional services company that provides services in:

1) Technology

2) Strategy & Consulting

3) Interactive

4) Operations

As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.

With close to 800,000 employees worldwide—in 120 countries—Accenture also operates more than 100 “innovation hubs,” developing solutions for cloud, finance, and other industries.