IT Manager

THE BANK OF EAST ASIA LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A financial institution in Singapore seeks an IT Infrastructure specialist to manage enterprise systems, ensuring high performance and security. Responsibilities include designing and administering IT infrastructure, providing support for critical banking applications, and managing vendor relationships. The ideal candidate has at least 5 years of IT infrastructure support experience, strong knowledge in Windows and Linux systems, and experience with cybersecurity practices. A bachelor's degree in IT is required.

Qualifications

• Minimum of 5 years’ experience in an IT infrastructure support role.
• Hands-on expertise in network and/or server administration.
• Proficiency in middleware platforms, such as web servers.

Responsibilities

• Lead the design, implementation, and lifecycle management of IT infrastructure.
• Administer core infrastructure components.
• Support enterprise applications and resolve infrastructure issues.

Skills

Windows Server OS

Red Hat Linux OS

Active Directory

VMware

network switches and routers

Cybersecurity practices

IT automation and scripting

Education

Bachelor’s degree or diploma in Information Technology

Tools

PowerShell

IBM MQ

Microsoft 365 services

Job description

Position Summary

• Lead or participate in the design, implementation, and lifecycle management of enterprise IT infrastructure, including servers (physical and virtual), storage systems, and network platforms, ensuring alignment with business needs and branch standards.
• Administer and maintain core infrastructure components, including Windows and Linux servers, Active Directory, email systems, virtualization platforms, cloud platforms and storage solutions, with a strong focus on performance, availability, and security.
• Enforce data protection principles by ensuring the confidentiality, integrity, and availability of systems and information through regular system reviews, security patching, and hardening practices.
• Support enterprise applications such as Core Banking & Payment, SWIFT, MEPS+, CTS and in-house applications, ensuring reliable system access and resolving infrastructure‑related issues affecting these platforms.
• Provide Level 1 and 2 support for infrastructure issues, including server outages, system performance degradation, and hardware failures; conduct root cause analysis and implement preventive measures.
• Manage relationships with telecommunication and infrastructure service providers, coordinating activities such as service provisioning, infrastructure upgrades, and incident resolution.
• Plan and support Disaster Recovery (DR) infrastructure, including DR server setup, replication, testing, and activation during live failover scenarios to ensure business continuity.
• Provide on call support for 24x7x365 for critical applications, infrastructure and network (for example, FAST payment applications and gateway)

Requirement

• Bachelor’s degree or diploma in Information Technology or a related discipline from a recognized university or polytechnic.
• Minimum of 5 years’ experience in an IT infrastructure support role, preferably within a banking or vendor environment, with hands‑on expertise in network and/or server administration and support.
• Strong technical knowledge of IT infrastructure systems, including Windows Server OS, Red Hat Linux OS, Active Directory, Microsoft Exchange, VMware, network switches and routers, and AS400 systems.
• Proficient in middleware platforms, such as IBM MQ, web servers (e.g., Apache, IIS), and Microsoft 365 services.
• Skilled in IT automation and scripting, leveraging tools such as PowerShell, PowerBuilder, SCCM, Bash, Ansible, or similar platforms to streamline infrastructure deployment, patching, and routine administrative tasks.
• Solid understanding of cybersecurity practices, including system hardening, vulnerability management, and implementation of security controls aligned with industry standards.
• Experienced in project management methodologies, with the ability to lead and deliver infrastructure and security projects effectively.
• Demonstrated expertise in vendor management, including evaluating, onboarding, and managing third‑party service providers to ensure performance, compliance, and alignment with organizational goals.