IT Manager

ITEL LEARNING SYSTEMS (S) PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A tech-driven organization in Singapore is seeking an IT Manager responsible for managing and maintaining the IT system infrastructure. You will provide second-level support for IT issues, admin Microsoft Azure and Microsoft 365, and ensure smooth onboarding and offboarding processes. The ideal candidate holds a Bachelor's degree in Information Technology and has a minimum of 5 years of relevant experience. This position requires strong knowledge of IT systems and excellent technical support skills.

Qualifications

• Bachelor's degree in Information Technology or related field.
• Minimum 5 years of relevant work experience preferred.
• Experience with IT systems infrastructure and support.

Responsibilities

• Manage and maintain the IT system infrastructure.
• Provide second-level support for IT issues.
• Administer Microsoft Azure and Microsoft 365.
• Collaborate with HR for onboarding and offboarding.
• Maintain and support facility operations.

Skills

Microsoft Azure

Microsoft 365

Technical Support

Cybersecurity

VLAN

DHCP

DNS

CCTV

PABX

Switches

Firewall

Education

Bachelor's degree in Information Technology

Job description

JOB DESCRIPTION OF IT MANAGER

• Manage and maintain the overall IT system infrastructure, including planning, organizing, and monitoring day-to-day operational activities.
• Act as the second level of support for IT issues, providing technical support for hardware, software and network.
• Administer and support Microsoft Azure and Microsoft 365 suite, including Entra, Exchange Online, Teams, Dynamics and SharePoint Online.
• Have knowledge of VLAN, DHCP, DNS, CCTV, PABX, switches and firewall.
• Employee Onboarding & Offboarding: Collaborate with the HR department to facilitate the IT aspects of onboarding and offboarding. This includes provisioning and deactivating user accounts, configuring and deploying hardware/software, and setting up email and communication tools.
• Maintain and update IT documentation such as SOPs, knowledge base, asset management and user guides.
• Maintain and support facility operations.
• Implement and support cybersecurity measures.
• Able to support centre operations outside of normal working hours.

Job Requirements:

• Bachelor degree in Information Technology, Information Systems, or a related field
• Minimum 5 years of relevant work experience preferred