IT Infrastructure Manager

HEPTAGON PHOTONICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology firm in Singapore is seeking an experienced IT Infrastructure Manager to oversee network management, provide technical support, and ensure IT security protocols are upheld. The ideal candidate will have over 5 years of relevant experience, be fluent in English and Chinese, and possess strong networking and server management skills. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Minimum of 5 years of experience in IT support, system administration, or a related field.
• English and Chinese spoken and written fluently.
• Willingness to stay current with evolving technologies.

Responsibilities

• Administer, manage and maintain network, servers, and storage.
• Provide technical support for hardware, software, and peripherals.
• Ensure proper functioning of all security appliances.
• Create, review, and update IT security policies and procedures.
• Conduct user training and documentation.

Skills

Knowledge of operating systems (Windows, Linux, macOS)

Experience with networking (DNS, DHCP, VPNs, routing, firewalls)

Proficiency in server management (file servers, database servers)

Expertise in virtualization and cloud technologies (VMware, Azure)

Backup and disaster recovery strategies

Incident response and problem-solving skills

Ability to diagnose and resolve hardware/software issues

Scripting skills for system management tasks (PowerShell, Bash)

Experience working with cross-functional teams

Effective communication with non-technical stakeholders

Education

Bachelor's Degree in Computer Science or IT

Technical Certifications (Microsoft, Cisco)

Job description

Responsibilities

• Administer, manage and maintain network, servers and storage
• Provide technical support in computer hardware, software and associated peripherals and ensure computers are setup and configured with standard software for users in local and regional offices
• Provide support for IT projects and propose recommendations to improve IT operations with suitable IT solutions and tools
• Ensure proper functioning of all security appliances and adherence to IT security policy control
• Create, review and update IT security policies and procedures
• Carry out periodic and required security updates to all IT systems, computers and equipment
• Perform backup and restoration of data & systems and periodic disaster recovery exercises as well as constant monitoring of system logs to identify and remove security threats
• Propose and develop implementation plans of useful IT technologies for constant infrastructure and security improvements
• Conduct User Training and documentation
• Work closely with regional IT colleagues for support, system implementation and IT operations
• Coordinate with IT vendors on faulty hardware repairs, replacement and support.

Skills and Experience

1. Technical Skills

• Knowledge of operating systems (Windows, Linux, macOS)
• Experience with networking (DNS, DHCP, VPNs, routing, firewalls)
• Proficiency in server management (file servers, database servers)
• Expertise in virtualization and cloud technologies (VMware, Microsoft Azure)
• Backup and disaster recovery strategies
• System monitoring and performance tuning

2. Security and Compliance

• Security best practices (firewalls, antivirus, encryption, access control)
• Understanding of data protection regulations (GDPR, etc.)
• Experience with patch management and vulnerability assessment

3. Troubleshooting and Support

• Incident response and problem-solving skills
• Helpdesk or user support experience (T1-T3)
• Ability to diagnose and resolve hardware/software issues

4. Automation and Scripting

• Scripting skills for system management tasks (PowerShell, Bash)
• Familiarity with automation tools (Power Automate, P)

5. Documentation and Reporting

• Ability to create and maintain system documentation
• Report generation for performance, security, and usage metrics

6. Collaboration and Communication

• Experience working with cross-functional teams
• Ability to work closely with IT team members from other locations
• Experience with team management
• Effective communication with non-technical stakeholders

7. Project Management and Planning

• Ability to handle infrastructure upgrades and migrations
• Experience with planning and executing IT projects

Certifications

• Relevant certifications (Microsoft, Cisco, AWS, etc.)

1. Experience in IT Infrastructure Management

• Familiarity with managing and maintaining a site’s IT infrastructure
• Knowledge of industry-standard tools for monitoring and managing systems

2. Adaptability and Learning

3. Ability to work independently and take ownership of issues.

• Willingness to stay current with evolving technologies
• Flexibility in adapting to new systems or processes

4. Language

• English and Chinese spoken and written fluently.

Studies

1. Bachelor's Degree

• Computer Science
• Information Technology (IT)
• Information Systems
• Network Engineering
• Cybersecurity (optional but beneficial)

2. Alternative Qualifications

• Associate's Degree in a related field (e.g., IT support, network administration)
• Technical Certifications (in lieu of formal degrees, or as an addition):
• Microsoft Certified: Windows Server, Azure, etc.
• Cisco Certified Network Associate (CCNA)

3. Relevant Work Experience

• Minimum of 5 years of experience in IT support, system administration, or a related field