IT Infrastructure Manager

COURTS Singapore; Singapore; On-site; SGD 75,000 - 90,000; Full time

Job summary

A leading retail company in Singapore is seeking an Infrastructure Manager to lead their IT team, ensure efficient operations, and manage key projects. The ideal candidate will have 5-6 years of IT management experience, with hands-on expertise in both on-premise and cloud solutions. This role requires strong leadership and budget management abilities.

Qualifications

• 5 - 6 years of experience in IT management, preferably in the retail industry.
• Ability to manage both on-premise and cloud environments.
• Familiar with disaster recovery and business continuity planning.

Responsibilities

• Lead the Infrastructure team and ensure effective IT services.
• Implement and enforce information security policies.
• Manage project timelines and stakeholder expectations.

Skills

IT management

Cloud platforms

Windows operating systems

SQL databases

LAN/WAN configuration

Networking design and deployment

Disaster recovery planning

VPN configuration

Security and Firewall management

Education

Bachelor’s degree in Computer Science or related field

Tools

AWS

Azure

Office 365

CISCO

DELL/EMC storage

Job description

Lead the Infrastructure team and take overall Ownership & Accountability for all IT Resources, Services and Deliverables within the Organization. Ensure Business continuity with consistent, cost effective operations of systems, network, processes & resources in compliance to corporate guidelines and within the agreed budget.

Leadership & Strategy

Leadership & Strategy – Strategize, lead and direct all activities related to IT management - application management, project management, solution delivery, management and control, suppliers, vendors, contractors, internal IT workforce management.

Partnership

Partnership – Work as a partner with all internal/external stakeholders, vendor management. Initiate, evaluate & prioritize projects and process improvements along with business stakeholders. Ensure all deliverables are focused on quality & maximum ROI.

Project & Risk Management

Project & Risk Management – Manage all projects and ensure the deliverables are ON TRACK and meet or exceed stakeholder expectations. Ensure project management principles are strictly adhered in all areas including risk management.

Governance & Security

Governance & Security – Ensure information security policies are implemented across all IT functions and strictly adhered. Conduct periodic assessments, identify gaps and ensure relevant resolutions are in place and fully compliant as per audit requirements.

People & Resource Management

People & Resource Management – Create a culture of performance and value in technology services. Establish control mechanisms for optimum allocation & utilization of resources. Set performance goals. Conduct, calibrate & close staff performance appraisals as per corporate guidelines.

Change Management & Service Excellence

Change Management & Service Excellence – Ensure solutions delivered are properly tested and meet specifications and timelines from request to deployment.

Budget Management & Cost Control

Budget Management & Cost Control – Prepare and present annual budgets to management in accordance with corporate guidelines & instructions. Periodically review financial information to ensure all operations are within budget.

Experience & Technical Background

A hands-on role with minimum 5 - 6 years of experience in a similar position with broad technical expertise in managing on-premise and cloud platforms (preferably retail industry) & all facets of IT management & technology trends not limited to:

• Windows operating systems (Windows Active Directory domain structure, Distributed File System)
• Server & client deployment and management (including server virtualization)
• LAN configuration
• SQL database installation and support
• Wide area network management (knowledge of MPLS, Peplink & link)
• Router & switch configuration (knowledge of CISCO & Meraki an advantage)
• WiFi networking (design and deployment)
• Cloud infrastructure (AWS & Azure)
• Office 365
• DELL/EMC storage (XtremeIO & VNX)
• Data backup management (knowledge of HyperV replica, VHD, Shadowprotect, Storsimple & SQL DB an advantage)
• Disaster recovery planning
• PABX/IP Telephony
• VPN configuration
• Security and Firewall management

Qualifications

• Minimum Bachelor’s degree in computer science, information technology, systems engineering or a related field required
• Ability to establish working relationships with co-workers, staff and external contacts, and work effectively and professionally in a team environment
• Availability to work period weekends and off-hours for on-site support requirements
• Available for rotational 24/7 on-call support