IT Infrastructure Engineer

User Experience Researchers Pte.Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A technology service provider in Singapore is seeking a professional to oversee ICT infrastructure operations. The candidate will manage daily operations, ensure compliance with ICT policies, and lead procurement activities for infrastructure components. The ideal applicant should have at least 3 years of relevant experience and relevant certifications in IT project management or service management. Strong problem-solving skills and effective communication are essential for success in this role.

Qualifications

• At least 3 years of experience in IT infrastructure or data centre operations.
• Experience in managing ICT projects and personnel.
• Certifications in IT service management or project management are highly desirable.

Responsibilities

• Oversee daily operations of ICT infrastructure and data centres.
• Manage incidents and issues related to systems.
• Ensure compliance with IT policies and audit requirements.
• Lead procurement activities for IT infrastructure.

Skills

ICT project management

People management

Problem-solving

Analytical skills

Communication skills

Education

Diploma/Degree in IT or related field

Tools

CompTIA Network

AWS Cloud Practitioner

ITIL

CISSP

CISA

GPC, GCC certified

Job description

• Oversee the day-to-day operations of ICT infrastructure components which compriseservers, hosting, network infrastructure, end-user computing and data centreoperations
• Manage the clients appointed Agency Facilities Management contractors and EUCD
  contractors;
• Implement projects within their emplaced practice to ensure service delivery and
  support to meet the intended availability, continuity and capacity requirements;
• Ensure compliance to Governments IM8 policies and clients ICT policies and
  Standard Operating Procedures (SOPs);
• Manage Infrastructure projects
• Overall responsible for hardware, software and subscription maintenance contracts
  for infrastructure and data centre operations;
• Manage the procurement and leasing of end-user computing requirements;
• Plan and work with the appointed Agency Facilities Management contractors and
  awarded ICT contractors to implement and deploy infrastructure projects and end-
  user computing devices to end-users;
• Plan and lead the overall IT infrastructure procurement activities, in particular tenderspecifications compilation, tendering, tender evaluation, recommendation & award;
• Manage incidents and problems for system related issues;
• Ensure availability of ICT infrastructure systems and data centre facilities equipment;
• Monitor infrastructure performance;
• Perform systems log review;
• Follow-up and ensure audit findings are addressed;
• Follow-up and ensure the compliance to the remediation timeline for security vulnerability scanning;
• Plan, coordinate and execute the annual Table-Top exercise with the appointed
• contractor;
• Coordinate the disaster recovery plan and execution of the annual disaster recovery
  testing of clients ICT systems.

Professional Qualifications:

• Diploma/Degree in IT, Facilities Management, or related field
• Experience in IT operations or data centre operations;
• CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification; or
• Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.

Additional Requirement:

• Certification in CompTIA Network will be an added advantage;
• Certification in AWS Cloud Practitioner will be an added advantage;
• Certification in CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CCAK (Certificate of Cloud Auditing Knowledge) or an equivalent certification will be an added advantage;
• Certification in Certified Cloud Security Professional (CCSP) will be an added advantage; and
• Any other relevant professional certifications

Skill Set and Experience:

• At least 3 years of experience in running IT infrastructure operations or data centre operations;
• ICT project management and people management skills;
• Strong problem-solving and analytical skills;
• Results and customer oriented;
• Team player with organization and people management skills; and
• Good communication skills, both oral and written.

Additional Requirement:

• Knowledge of Singapore Government procurement and ICT governance processes is preferred;
• Knowledge of the Government IM8 policies is preferred;
• Experience in managing security vulnerability testing with external security consultant, follow-up remediations and putting up risk assessment & risk acceptance to the relevant agency's authority is preferred;
• Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred;
• Any other additional working experience relevant to the required job description.