IT Infrastructure Engineer

Unison Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore seeks an experienced IT Infrastructure Manager to oversee daily operations including servers, network infrastructure, and data centre operations. The ideal candidate will manage contractors, ensure compliance with government regulations, and implement infrastructure projects. A minimum of 3 years in IT operations and relevant certifications like CITPM or PMP is required. Strong problem-solving and communication skills are essential for success in this role.

Qualifications

• At least 3 years of experience in IT infrastructure or data centre operations.
• Strong problem-solving and analytical skills.
• Good communication skills, both oral and written.

Responsibilities

• Oversee operations of ICT infrastructure components including servers and network.
• Manage appointed contractors for Facilities Management.
• Implement projects to ensure service delivery and compliance with policies.
• Ensure availability of ICT systems and data centre facilities.

Skills

IT infrastructure operations

Project management

Problem-solving

Customer orientation

Team player

Education

CITPM, PMP, COMIT or equivalent certification

ITIL certification

Job description

Responsibilities

• Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations
• Manage the CCS's appointed Agency Facilities Management contractors and EUCD contractors;
• Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;
• Ensure compliance to Government's IM8 policies and CCS's ICT policies and Standard Operating Procedures (SOPs);
• Manage Infrastructure projects;
• Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations;
• Manage the procurement and leasing of end-user computing requirements;
• Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users;
• Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award;
• Manage incidents and problems for system related issues;
• Ensure availability of ICT infrastructure systems and data centre facilities equipment;

Requirements

• At least 3 years of experience in running IT infrastructure operations or data centre operations;
• ICT project management and people management skills;
• Strong problem-solving and analytical skills;
• Results and customer oriented;
• Team player with organization and people management skills; and
• Good communication skills, both oral and written
• CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification;
• Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.

Additional Requirements

• Knowledge of Singapore Government procurement and ICT governance processes is preferred;
• Knowledge of the Government IM8 policies is preferred;
• Experience in managing security vulnerability testing with external security consultant, follow-up remediations and putting up risk assessment & risk acceptance to the relevant agency's authority is preferred;
• Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred;