IT Incident Manager & ITSM Lead

PERSOL; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an experienced incident manager to lead incident management processes. Responsibilities include incident resolution, process development, and collaboration with cross-functional teams. Candidates should have 3-5 years in IT incident management, a relevant degree, and strong knowledge of ITSM tools, with ITIL certification preferred. The role demands excellent communication skills and the ability to work under pressure, ensuring efficient incident resolution and continuous improvement.

Qualifications

• 3–5 years of experience in IT incident management or a related role.
• Strong knowledge of IT Service Management (ITSM) tools.
• Familiarity with ITIL processes; ITIL certification is a plus.

Responsibilities

• Take ownership of incident management processes and act as the single point of contact for major incidents.
• Implement and maintain incident management procedures aligned with ITIL best practices.
• Provide timely updates to stakeholders during the incident resolution process.

Skills

IT incident management

Problem-solving skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

ServiceNow

Jira

Job description

A leading recruitment agency in Singapore is seeking an experienced incident manager to lead incident management processes. Responsibilities include incident resolution, process development, and collaboration with cross-functional teams. Candidates should have 3-5 years in IT incident management, a relevant degree, and strong knowledge of ITSM tools, with ITIL certification preferred. The role demands excellent communication skills and the ability to work under pressure, ensuring efficient incident resolution and continuous improvement.