IT Helpdesk/Service Desk Engineer

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading IT support company in Singapore is looking for a dedicated support technician. The role involves providing off-site support, troubleshooting technical issues, and ensuring excellent customer satisfaction. Candidates should have a minimum of Nitec in any discipline and knowledge of Windows OS and Active Directory. Strong communication skills and a passion for technology are essential for this role.

Qualifications

• Min Nitec in any disciplines.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• Experience in providing customer support and incident tracking.

Responsibilities

• Provides off-site support to end-users with good customer satisfaction.
• Be available to take calls.
• Provide first level support to troubleshoot and solve technical problems.
• Provide timely, effective service to resolve problems.
• Prompt response to queries via voicemail/email/fax.
• Accurate assessment/resolution of problems.
• Incident tracking and trouble call resolution.
• Coordination for user account administration.
• Receive and answer all users' IT service requests.

Skills

Customer satisfaction

Technical problem solving

Windows OS knowledge

Active Directory management

Mobile device support

Education

Nitec

Tools

Windows OS

Active Directory

MS Outlook

Mobile devices

Job description

Responsibilities:

• Provides off-site support to end-users (from healthcare environment) with good customer satisfaction
• Be available to take calls
• Provide first level support to troubleshoot and solve technical problems
• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight
• Prompt response to queries via voicemail / email / fax
• Accurate assessment/ resolution of problems
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
• Coordination for employee user account administration, activation, changes, and terminations
• Receive and answer all users' IT service request calls

Requirements:

• Min Nitec in any disciplines.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.