IT Helpdesk Pro: ITIL & SLA Driven

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an IT Support Specialist to provide first-level IT support and manage service requests. The successful candidate will be responsible for troubleshooting issues, updating knowledge base articles, and ensuring compliance with ITIL processes. A Bachelor's degree in IT and at least one year of experience in a help desk environment are required. This role offers the opportunity to collaborate with various IT teams and improve service delivery.

Qualifications

• Minimum one year of experience in IT Help Desk or IT Support.
• Proficient in PC operating systems, including Windows and iOS.
• ITIL Foundation Certified.

Responsibilities

• Provide first-level IT support via phone, email, and chat.
• Update and maintain internal knowledge base articles.
• Install and configure software and basic hardware.

Skills

IT Support

Incident Management

Communication Skills

Education

Bachelor’s degree in Information Technology

Job description

A technology solutions provider in Singapore is seeking an IT Support Specialist to provide first-level IT support and manage service requests. The successful candidate will be responsible for troubleshooting issues, updating knowledge base articles, and ensuring compliance with ITIL processes. A Bachelor's degree in IT and at least one year of experience in a help desk environment are required. This role offers the opportunity to collaborate with various IT teams and improve service delivery.