IT Helpdesk Engineer — End-User & AV Systems Support

Maventree Technology Pte Ltd; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A technology solutions provider located in Singapore is looking for a technical support specialist. In this role, you will provide first point of contact support for client end users, manage IT hardware and software configurations, and troubleshoot a variety of systems including meeting room AV. Strong coordination with the client's IT department is essential to ensure smooth operations and upgrades. Candidate must have experience in technical support and knowledge of IT management tools.

Qualifications

• Experience in providing technical assistance to end-users.
• Knowledge of configuring and maintaining IT hardware and software.
• Strong troubleshooting skills for varied IT environments.

Responsibilities

• Serve as the first point of contact for client end users.
• Support meeting room AV systems and troubleshoot related issues.
• Manage daily helpdesk operations from case inception to completion.
• Monitor and update Client IT Asset Management System.
• Install and troubleshoot both Windows and non-Windows applications.

Skills

Technical Assistance

Hardware and Software Maintenance

Windows Operating Systems

End User Support

System Troubleshooting

Client Coordination

Tools

Endpoint Central

Intune

Microsoft Defender

VPN Solutions

Ticketing System

Job description

A technology solutions provider located in Singapore is looking for a technical support specialist. In this role, you will provide first point of contact support for client end users, manage IT hardware and software configurations, and troubleshoot a variety of systems including meeting room AV. Strong coordination with the client's IT department is essential to ensure smooth operations and upgrades. Candidate must have experience in technical support and knowledge of IT management tools.