IT Helpdesk Engineer - 1st & 2nd Line Support

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service company is looking for an IT Helpdesk Engineer in Singapore. The role involves providing first level support, troubleshooting technical issues, and ensuring customer satisfaction. Candidates should have a minimum Nitec in any discipline and at least 6 months of experience in IT support or call centers. Strong communication and customer service skills are essential for this position.

Qualifications

• Strong communication and customer service skills.
• At least 6 months of IT technical support exposure or call centre experience.

Responsibilities

• Be available to take calls.
• Accurate assessment/resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution.
• Coordination for employee user account administration.
• Receive and answer all users' IT service request calls.

Skills

Strong communication

Customer service

Education

Minimum Nitec in any discipline

Job description

A technology service company is looking for an IT Helpdesk Engineer in Singapore. The role involves providing first level support, troubleshooting technical issues, and ensuring customer satisfaction. Candidates should have a minimum Nitec in any discipline and at least 6 months of experience in IT support or call centers. Strong communication and customer service skills are essential for this position.