IT Helpdesk Engineer

Maventree Technology Pte Ltd; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A technology solutions provider located in Singapore is looking for a technical support specialist. In this role, you will provide first point of contact support for client end users, manage IT hardware and software configurations, and troubleshoot a variety of systems including meeting room AV. Strong coordination with the client's IT department is essential to ensure smooth operations and upgrades. Candidate must have experience in technical support and knowledge of IT management tools.

Qualifications

• Experience in providing technical assistance to end-users.
• Knowledge of configuring and maintaining IT hardware and software.
• Strong troubleshooting skills for varied IT environments.

Responsibilities

• Serve as the first point of contact for client end users.
• Support meeting room AV systems and troubleshoot related issues.
• Manage daily helpdesk operations from case inception to completion.
• Monitor and update Client IT Asset Management System.
• Install and troubleshoot both Windows and non-Windows applications.

Skills

Technical Assistance

Hardware and Software Maintenance

Windows Operating Systems

End User Support

System Troubleshooting

Client Coordination

Tools

Endpoint Central

Intune

Microsoft Defender

VPN Solutions

Ticketing System

Job description

Serving as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system.

To configure, install, support, and maintain IT hardware and software PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software.

1. To support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
2. Records events and problems and resolutions in Client ticketing system.
3. Coordinates with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
4. Day to day management of the helpdesk dealing with cases from inception to competition.
5. Required to monitor and update Client IT Asset Management System.
6. Requirement to attend Client end-users within Client premises.
7. Client IT Environment require support is inclusive of: -

• Install and troubleshoot Windows & No Windows Applications
• Account Administration
• End User Support
• Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video Conference System
• Multi-purpose hall Sound System
• PC inventories & Bi-monthly stock take
• Skype / MS Team Voice
• Software Management: Endpoint Central / Intune
• Microsoft Defender
• VPN Solution
• In-house escalation to Level 2/3 Support. Hardware Tech