IT Helpdesk Engineer

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

U3 INFOTECH PTE. LTD. is seeking a first-level IT support specialist to assist users with desktop, network, and system issues. The role requires timely logging of service requests and clear communication with users.

You will escalate complex problems to the appropriate teams while maintaining high-quality customer service. The position includes 12-hour rotating day and night shifts. Applicants should be prepared to follow standard IT support procedures and privacy notices as part of the

Qualifications

• Provide first-level IT support to users.
• Handle and resolve basic desktop, network, and system issues.
• Log and update all service requests and incidents.
• Follow up with users and provide regular updates.
• Escalate unresolved issues to the relevant support team.
• Provide good customer service and handle user queries professionally.
• Follow standard IT support procedures and escalation guidelines.

Responsibilities

• Provide first-level IT support to users.
• Handle and resolve basic desktop, network, and system issues.
• Log and update all service requests and incidents.
• Follow up with users and provide regular updates.
• Escalate unresolved issues to the relevant support team.
• Provide good customer service and handle user queries professionally.
• Follow standard IT support procedures and escalation guidelines.

Skills

IT support

Job description

• Provide first-level IT support to users.

• Handle and resolve basic desktop, network, and system issues.

• Log and update all service requests and incidents.

• Follow up with users and provide regular updates.

• Escalate unresolved issues to the relevant support team.

• Provide good customer service and handle user queries professionally.

• Follow standard IT support procedures and escalation guidelines.

• Willing to work 12-hour rotating shifts, including day and night shifts.

• Please refer to U3’s Privacy Notice for JobApplicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When youapply, you voluntarily consent to the collection, use and disclosure of yourpersonal data for recruitment/employment and related purposes.