IT Helpdesk / Central / Office Hours

ALPSOFT TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A technology solutions provider based in Singapore is seeking an IT support personnel who will assist end-users with their OA environment including troubleshooting. Candidates must hold a diploma and have at least 1 year of experience in the IT environment. This role offers opportunities for various tasks based on skillset, making it an excellent entry point into the IT field.

Qualifications

• Minimum Diploma holders.
• Experience in helpdesk environment is advantageous.
• At least 1 year of experience in IT.

Responsibilities

• Act as the contact point for end-users with questions regarding their OA environment.
• Perform initial troubleshooting and escalate issues if necessary.
• Assist with various BAU tasks based on skillset and resource availability.

Skills

Troubleshooting skills

Customer service

Education

Diploma in IT or related field

Job description

Responsibilities

• The personnel will be the contact point from end-users when they have a question/trouble with their OA environment (Windows 10, Active Directory, File server, SharePoint, Internet/Intranet access etc.).
• This personnel will do the 1st troubleshooting and if needed, elevate to IT members or System PIC.
• Some BAU task will be assigned depending on the skillset and resource availability.
• Also, domain account lockout, PC setup task etc. may be assigned. (However, the IT head is concerned about giving a strong permission in terms of audit)

Requirements

• Minimum Diploma holders
• Experience in helpdesk environment will be advantegeous.
• Minimum 1 year experience in the IT environment.