IT Help Desk Engineer - Entry Level

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service company in Singapore is seeking an IT Service Desk Engineer to provide remote IT support. The role involves resolving IT-related issues through phone, email, or live chat, and requires proficiency in English along with NITEC or higher qualifications. It offers a dynamic environment to deliver professional IT services and support to end users.

Qualifications

• Possess good command in English to liaise with different entities.
• Completion of NITEC/Higher NITEC and above.

Responsibilities

• Provide accessible, timely, effective, and professional quality service.
• Be available to take calls.
• Accurate assessment/resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for trouble calls.
• Coordination for employee user account administration.
• Receive and answer all users' IT service request calls.

Skills

Good command in English

Education

NITEC/Higher NITEC

Job description

As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues.

Responsibilities

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Accurate assessment / resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements

• Good command in English to liaise with different entities.
• Candidate must possess at least NITEC/Higher NITEC and above.