IT Field Support Engineer [Paya Lebar / Changi OR Benoi]

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A technology services firm in Singapore is seeking an IT Field Support professional to deliver on-site IT support, handle asset management, and ensure seamless collaboration with cross-functional teams. Proficiency in Windows OS and experience with IT hardware troubleshooting are essential. The role requires strong communication skills and a commitment to delivering high-quality service. Specialized certification and hands-on experience with tools like ServiceNow will be advantageous.

Benefits

Islandwide transportation provided

Qualifications

• Proficiency in Windows OS; familiarity with MacOS and Linux is an advantage.
• Strong knowledge of IT hardware components and troubleshooting.
• Detail-oriented with a commitment to delivering high-quality service.

Responsibilities

• Deliver on-site support for IT infrastructure.
• Handle IT asset transfer and management.
• Provide timely support for common IT issues.

Skills

Windows OS

Active Directory User Management

Remote desktop solutions

ServiceNow ITSM

IT hardware troubleshooting

Microsoft Office suite

Google Workspace

Education

ITIL Foundation certification

Tools

Microsoft Teams

Google Meet

Zoom

Webex

Microsoft Autopilot

Tanium

Job description

Responsibilities

• On-Site IT Field Support: Deliver on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
• New Equipment Setup: Install, configure, and integrate new IT devices into existing systems.
• Asset Management: Handle IT asset transfer, conversion, and ownership changes while ensuring compatibility and optimal performance.
• System Setup & Software Installation: Manage initial system setup and software deployment in collaboration with specialized teams for hardening and administration.
• Endpoint Hardening & Maintenance: Perform desktop and laptop hardening, patching, testing, and troubleshooting, with regular support at remote sites.
• Peripheral Support: Set up and troubleshoot printers, scanners, and related devices.
• General IT Issue Resolution: Provide timely support for common IT issues across office locations, including airbases.
• Scheduled Endpoint Maintenance: Conduct routine endpoint health checks, patching, and reactive maintenance at remote sites.
• Network Support (Level 1): Provide first-level troubleshooting for network-related issues, minimizing downtime.
• ITSM & Ticket Management: Manage and resolve IT service tickets within defined SLA timelines.
• Inventory Management: Maintain hardware and software records using in-house applications for registration, de-registration, and ownership changes.
• Third-Party Software Support: Support applications such as Adobe, Microsoft Office Suite, and Google Workspace.
• Cross-Functional Collaboration: Work closely with Group IT Security, Server, and Network teams to ensure seamless operations.
• Security Incident Response: Investigate and respond to security incidents promptly to minimize impact.
• Project Support: Assist with IT projects, including new deployments and testing of IT infrastructure changes.

Requirements

• Proficiency in Windows OS; familiarity with MacOS and Linux is an advantage.
• Experience with productivity tools (Microsoft Office, Google Workspace, etc.).
• Strong knowledge of IT hardware components and troubleshooting.
• Hands‑on experience with Active Directory User Management.
• Familiarity with deployment tools (Microsoft Autopilot, Tanium, etc.).
• Proficient in remote desktop solutions (e.g., Bomgar).
• Experience with video conferencing tools (Microsoft Teams, Google Meet, Zoom, Webex).
• Working knowledge of ServiceNow ITSM or similar platforms.
• ITIL Foundation certification or understanding of ITSM best practices preferred.
• Strong communication skills and ability to work independently.
• Detail‑oriented with a commitment to delivering high‑quality, customer‑focused service.
• Professional certifications (e.g., Microsoft, CompTIA) are a plus.

Work Location

Paya Lebar / Changi – Mon to Fri 8am to 5.30pm OR Benoi – Mon – Fri 7.25 to 5pm, islandwide transportation provided

EA Reg No

20C0312

Please email a copy of your detailed resume to [e-mail] for immediate processing.

Only shortlisted candidates will be notified.