IT Executive (Ref: GCL)

Celecti Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A tech support company located in Singapore is looking for an IT Support Specialist to provide Tier 1 support to end users. Responsibilities include troubleshooting IT issues related to laptops and internal applications, escalating unresolved requests, and conducting training sessions. Candidates should hold a Bachelor's degree or Diploma in IT and possess strong customer service and communication skills.

Qualifications

• Broad-based IT knowledge including laptops, phone systems, web, and software programs.
• Experience in providing Tier 1 support for IT issues.
• Good communication skills and problem solving.

Responsibilities

• Deliver Tier 1 support by troubleshooting IT issues.
• Escalate unresolved requests to Tier 2 support teams.
• Conduct training sessions to enhance user proficiency.

Skills

Customer service mindset

Communication skills

Problem solving

Project management

Education

Bachelor Degree or Diploma in IT

Job description

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Responsibilities

• Deliver Tier 1 support to end users by identifying, investigating, and troubleshooting IT issues related to laptops, servers, internal software, web, and mainframe applications.
• Escalate unresolved requests to Tier 2 support teams and ensure timely follow-up.
• Generate and provide regular support reports to IT team members and supervisors.
• Conduct training sessions to enhance user proficiency.
• Assist with ad hoc IT projects as needed.

Requirements

• Has a Bachelor Degree or Diploma in IT.
• Possess broad-based IT knowledge such as laptop, phone systems, web, required software programs and mainframe applications.
• Possess good customer service mindset, good communication skills, problem solving and timely response, time and some project management skills.

Interested candidates, please click apply or send your CV over to ************@celecti.com.sg