IT Engineer(Night Shift)

Qualcomm; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading technology company in Singapore is seeking an IT support individual for the manufacturing environment. The role involves resolving IT issues, collaborating with global teams, and providing after-hours support to ensure smooth operations. Candidates should have a bachelor’s degree in Computer Science and at least 3 years of experience in a cleanroom environment.

Qualifications

• At least 3 years of working experience in a cleanroom environment.
• Ability to learn and master applications used in manufacturing.
• Willing to work on 12-hour shift patterns.

Responsibilities

• Immediate response to issues that arise in the manufacturing line.
• Collaborate with global teams to resolve issues and minimize downtime.
• Provide after-hours support for manufacturing-related emergencies.

Skills

IT Hardware knowledge

Analytical skills

Troubleshooting skills

Communication skills

Education

Bachelor's Degree in Computer Science or related fields

Job description

Company:

RF360 Singapore Pte., Ltd.

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field.
• 1+ year of IT-related work experience with a Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field.
• 3+ years of IT-related work experience with a High school diploma or equivalent.
• Physical Requirements: Frequently transports and installs equipment up to 20 lbs.

Responsibilities:

• Immediate response to issues that arise in manufacturing line.
• Attend to tickets for incidents, service requests and alerts or problems with IT system.
• Maintain ownership of issues until resolution and ensure close timely.
• Collaborate and work closely with global teams, application teams and third-party vendors to resolve issue and minimal downtime.
• Log tickets and set priority in ticketing tool and elevate for next level support if needed.
• Contribute ideas to enhance application to minimize repeating support issues.
• Work on IT projects and deliver as per schedule.
• Work as part of a global team to support manufacturing environment.
• Provide after-hours support for manufacturing related emergencies.
• Monitor IT incident tickets trending and ensure KPI is achieved.

Requirements:

• Working knowledge of IT Hardware and basic understanding of network concept.
• Ability to learn and master applications used in manufacturing.
• Willing to work on 12-hour shift patterns.
• At least 3 years of working experience in clean room environment.
• Excellent analytical and troubleshooting skill.
• Ability to manage and meet customer expectation and high customer orientation.
• Excellent communication and logical thinking mind set.
• Bachelor’s Degree in Computer Science, Information Technology or related fields.

Equal Opportunity Statement:

Qualcomm is an equal opportunity employer. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Applications from individuals with disabilities will be accommodated.