IT Engineer (Night Shift)

RF360 Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Singapore seeks an experienced IT support professional for permanent night shifts. Responsibilities include responding to manufacturing line issues, attending to IT tickets, and collaborating with global teams. Candidates should have a Bachelor’s in IT and at least three years of experience in a clean room environment, along with strong analytical and troubleshooting skills.

Qualifications

• 3 years of experience in a clean room environment.
• Understanding of IT Hardware and networking concepts.
• Ability to manage customer expectations effectively.

Responsibilities

• Respond to issues on the manufacturing line.
• Attend to IT system incident tickets.
• Collaborate with global and application teams.
• Monitor incident ticket trends and KPIs.

Skills

Analytical skills

Troubleshooting skills

Customer orientation

Communication skills

Excellent communication

Education

Bachelor’s Degree in Computer Science or related fields

Job description

This position is permanent night shift, working hours 7pm -7am.

• Immediate response to issues that arise in manufacturing line.
• Attend to tickets for incidents, service requests and alerts or problems with IT system.
• Maintain ownership of issues until resolution and ensure close timely.
• Collaborate and work closely with global teams, application teams and third-party vendors to resolve issue and minimal downtime.
• Log tickets and set priority in ticketing tool and elevate for next level support if needed.
• Contribute ideas to enhance application to minimize repeating support issues.
• Work on IT projects and deliver as per schedule.
• Work as part of a global team to support manufacturing environment.
• Provide after-hours support for manufacturing related emergencies.
• Monitor IT incident tickets trending and ensure KPI is achieved.

Requirements

• Working knowledge of IT Hardware and basic understanding of network concept.
• Ability to learn and master applications used in manufacturing.
• Willing to work on 12-hour shift patterns.
• At least 3 years of working experience in clean room environment.
• Excellent analytical and troubleshooting skill.
• Ability to manage and meet customer expectation and high customer orientation.
• Excellent communication and logical thinking mind set.
• Bachelor’s Degree in Computer Science, Information Technology or related fields.