IT Engineer (M365)

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology services company in Singapore is seeking an experienced professional to provide L2/L3 support for Microsoft 365 services, including Exchange Online and Teams. The role requires expertise in troubleshooting server and network-related issues. Candidates should have proven experience with Microsoft 365 and strong understanding of network protocols. Apply by sending your resume detailing your experience, education, and expected salary.

Qualifications

• Proven experience in supporting and administering Microsoft 365 services.
• Strong understanding of network protocols, DNS, routing, and firewalls.
• Hands-on expertise in Windows Server administration and troubleshooting.

Responsibilities

• Deliver L2/L3 support for Microsoft 365 services.
• Act as the M365 Subject Matter Expert to guide internal teams.
• Troubleshoot and resolve server and network-related issues.

Skills

Support and administration of Microsoft 365 services

Understanding of network protocols

Windows Server administration

Problem-solving skills

Communication skills

Job description

Responsibilities :

• Deliver L2/L3 support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Act as the M365 Subject Matter Expert (SME) to guide internal teams and support users.
• Troubleshoot and resolve server and network-related issues affecting M365 services.
• Handle escalations effectively, ensuring timely resolution and detailed root cause analysis.
• Collaborate with vendors and cross-functional teams to ensure system stability and security.
• Provide knowledge-sharing, technical guidance, and best practices to colleagues.

Requirements :

• Proven experience in supporting and administering Microsoft 365 services.
• Strong understanding of network protocols, DNS, routing, and firewalls.
• Hands-on expertise in Windows Server administration and troubleshooting.
• Demonstrated ability to resolve L2/L3 escalations and critical incidents.
• Excellent communication and problem-solving skills with the ability to work independently.

To apply, please send your detailed resume with the following information to [e-mail]:

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability