IT Engineer

SKY & F PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading IT support firm in Singapore is seeking a skilled IT Support Technician to provide first and second-level support for customer issues. The role involves troubleshooting Windows environments, managing desktops and printers, and performing remedial repairs. The ideal candidate will have strong technical skills, excellent communication abilities, and a commitment to customer service. A background verification is mandatory, with the position located on Pasir Panjang Road and a contract of 1 year with renewal.

Qualifications

• 1+ year IT support experience.
• Strong technical skills in Windows operating systems.
• Excellent communication and customer service skills.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Install, upgrade, support, and troubleshoot desktop applications.
• Perform remedial repairs on hardware and peripheral equipment.

Skills

Troubleshooting

Windows 10

Microsoft Office 365

Network configuration

User IT infrastructure

Tools

Active Directory

Helpdesk ticketing systems

Job description

• Provide first/second level contact and problem resolution for customer issues.

• Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Installation and configuration – Desktop / laptop/ Printer/ Server/ Networks etc.
• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Windows 11 and Microsoft Office 2010, Microsoft Office 365 and any other authorized desktop application.
• Install, upgrade, support and troubleshoot for printers, computer hardware.

• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem‑solving skills.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding desktop support, printers.
• Provide Hands and eyes support to visually verify the state of a device and to perform tasks at the direction of a remote support subject matter expert to rectify an Incident.
• Taking ownership of issues through to resolution on all appropriate requests as per the SLAs.
• Performing asset inventory activities as needed.
• Excellent communication relationship-building and internal customer service skills.
• Background verification is mandatory.
• Working location PASIR PANJANG ROAD.
• 1 year with renewal.