IT Engineer

Wearnes Automotive Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An automotive company in Singapore is seeking an IT Support Specialist to manage endpoint configurations, resolve service requests, and support IT service delivery. Candidates should hold a diploma in IT, have 3 years of experience, and be proficient in Microsoft Office 365 and Sharepoint. Strong teamwork and communication skills are essential.

Qualifications

• Minimum 3 years of relevant experience.
• Experience in a remote IT support environment.
• Basic knowledge of ITIL and network infrastructure.

Responsibilities

• Provide endpoint management support including workstations and mobile devices.
• Ensure timely resolution of IT issues and service requests.
• Conduct IT induction and awareness program.
• Coordinate with internal departments and vendors for IT support.

Skills

Microsoft Office 365

Sharepoint

IT service management

IT security

Teamwork

Interpersonal skills

Communication skills

Education

Diploma in IT or equivalent

Job description

Responsibilities

• Provide endpoint management support including the deployment or configuration of workstations, mobile devices, printers and peripherals.
• Ensure the timely resolution of IT issues and service requests.
• Ensure all IT issues and support cases are tracked and documented.
• Conduct IT induction and awareness program.
• Support IT stock take exercise and IT inventory clean up.
• Coordinate with internal departments and external vendor to assist with daily BAU issues.
• Liaise with vendor to troubleshoot any endpoint related IT issues.
• Assist the manager in planning IT service delivery framework and constantly explore to improve the IT service standards.
• Any other tasks assigned by your superior

Requirements

• Minimum diploma in IT, or equivalent field with 3 years of relevant experience
• Proficient in Microsoft Office 365 and Sharepoint
• Experience in installing, maintaining and supporting in a remote environment
• Knowledge in IT service management and IT security
• Basic knowledge in ITIL, network infrastructure, structures cabling, circuits, network devices and unified communication
• Ability to work effectively as a team with minimum supervision
• Excellent interpersonal and communication skills