IT Desktop Support Team Lead

NTT Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A multinational technology firm is seeking an IT Desktop Support Team Lead to manage a team in Singapore. The ideal candidate will have over 5 years of experience in IT desktop support, excellent leadership skills, and a strong focus on customer service. Responsibilities include supervising the team, monitoring support queues, and collaborating with stakeholders to ensure the timely resolution of desktop issues. A relevant degree and experience with remote support tools are essential.

Qualifications

• 5+ years’ experience in IT Desktop Support / End User Computing.
• Prior experience in a Team Lead or Supervisory role.
• Strong knowledge of desktop hardware, Windows/macOS, and end-user applications.
• Working knowledge of networking (LAN, Wi-Fi, VPN).

Responsibilities

• Lead, supervise, and manage a team of IT Desktop Support specialists.
• Provide expert guidance for complex issues.
• Monitor incident queues and recommend improvements.
• Collaborate with internal IT teams to resolve issues.

Skills

Leadership

Communication

Problem-solving

Customer-focused mindset

Education

Bachelor’s degree or diploma in IT or Computer Science

Tools

Remote support tools

ITSM/ticketing systems

Job description

Location: Bang Saotong, TH Category: Other

Req ID: 355235

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an IT Desktop Support Team Lead / Supervisor to join our team in Bang Saotong, Samut Prakan (TH-11), Thailand (TH).

Supervise and manage a team of IT desktop support technical specialists and provide effective and timely day-to-day IT desktop support, advice, guidance and diagnosis, and timely incident resolution for clients. The role assists the client portfolio to meet their goals in infra management and uptime. The role is part of the Shared Services team flexibly providing IT desktop support and related services. A client focused, service excellence delivery orientation is critical to success in this role.

Roles & Responsibilities

• Lead, supervise, and manage a team of IT Desktop Support specialists.
• Allocate and prioritize daily workloads to meet service levels and customer expectations.
• Act as the primary IT Desktop Support point of contact for assigned clients.
• Provide expert guidance and escalation support for complex desktop, hardware, software, and connectivity issues.
• Monitor incident queues, performance metrics, and recurring issues; recommend improvements.
• Deliver hands‑on and remote support for end‑user devices, operating systems, applications, and peripherals.
• Oversee user account management, access controls, and compliance with security policies.
• Coordinate installations, upgrades, patching, and maintenance of end‑user hardware and software.
• Ensure adherence to information security standards and antivirus controls.
• Collaborate with internal IT teams, Smart Hands, and stakeholders to resolve issues efficiently.
• Manage local IT asset activities including inventory, lifecycle, and secure disposal.
• Support desktop support projects, service improvements, and business continuity activities.
• Promote continuous improvement, knowledge sharing, and service excellence.
• Perform Health & Safety, First Aid, or Fire Warden duties if required.

Requirements

• Bachelor’s degree or diploma in IT, Computer Science, or equivalent experience.
• 5+ years’ experience in IT Desktop Support / End User Computing.
• Prior experience in a Team Lead or Supervisory role.
• Strong knowledge of desktop hardware, Windows/macOS, and end‑user applications.
• Working knowledge of networking (LAN, Wi‑Fi, VPN).
• Experience with remote support tools and ITSM/ticketing systems.
• Strong leadership, communication, and problem‑solving skills.
• Customer‑focused mindset with ability to manage multiple stakeholders.

Certifications (Optional)

• ITIL Foundation
• CompTIA A+, Network+, or Security+
• Microsoft or other OEM certifications

Equal Employment Opportunity Statement

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.