IT Deskside Services Engineer

DNLH resources; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading multinational corporation in Singapore is seeking an IT Service Engineer to provide on-site technical support for end-user computing environments. The role involves troubleshooting hardware, software, and network issues while ensuring timely resolution. Candidates should have a diploma or degree in IT, at least 3 years of field support experience, and proficiency in Windows and Microsoft tools. This position offers a competitive salary and opportunities for career advancement.

Qualifications

• Minimum 3 years of deskside or field support experience.
• Familiarity with ticketing systems is a plus.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft MCP are advantageous.

Responsibilities

• Set up meetings/events, provide technical support for AV equipment.
• Provide Level 2 support for desktops, laptops, printers, and peripherals.
• Troubleshoot hardware/software issues using remote tools or in-person.
• Perform installations, upgrades, and configurations of IT equipment.
• Document incidents and resolutions in the ITSM system.

Skills

Strong troubleshooting and analytical skills

Excellent customer service and communication abilities

Ability to work independently and manage multiple priorities

Knowledge of network fundamentals and mobile device support

Education

Diploma or Degree in Information Technology, Computer Science, or related field

Tools

Windows OS

Microsoft Office Suite

Active Directory

ServiceNow

Job description

Due to expansion, our client, a US listed multinational corporation and leader in its field, is seeking another suitable candidate to join as IT Service Engineer (internal job title for Deskside Services Engineer).

Job Summary

The Deskside Services Engineer provides on-site technical support for end-user computing environments across the company’s Singapore locations. This role ensures timely resolution of hardware, software, and network issues, and contributes to the overall stability and efficiency of IT operations.

Key Responsibilities

• Set up and run meetings and events, including technical support for AV equipment and coordination with stakeholders.
• Provide Level 2 support for desktops, laptops, printers, and peripherals.
• Troubleshoot and resolve hardware/software issues using remote tools or in-person support.
• Perform installations, upgrades, and configuration of IT equipment.
• Execute tasks defined in the Statement of Work (SOW) including IMAC (Install, Move, Add, Change) activities.
• Maintain compliance with Service Level Agreements (SLAs) and internal IT policies.
• Document incidents and resolutions in the ITSM system.
• Support procurement, deployment, and lifecycle management of IT assets.
• Maintain accurate records of hardware/software inventory.
• Coordinate with Service Desk, Application Support, and Infrastructure teams.
• Escalate unresolved issues to appropriate support tiers.
• Communicate effectively with users and stakeholders.
• Participate in service reviews and performance evaluations.
• Recommend improvements to support processes and tools.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 3 years of deskside or field support experience.
• Proficiency in Windows OS, Microsoft Office Suite, Active Directory, and remote support tools.
• Familiarity with ticketing systems (e.g. ServiceNow).
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft MCP are advantageous.

Skills & Competencies

• Strong troubleshooting and analytical skills.
• Excellent customer service and communication abilities.
• Ability to work independently and manage multiple priorities.
• Knowledge of network fundamentals and mobile device support.

If you are keen in this job, please click the “QUICK APPLY” button. And in answering the expected basic monthly salary question, please note that basic monthly salary excludes allowances and bonuses (both completion-of-contract bonus and performance bonus). If you currently are given a lot of allowances or receive a lot of bonuses and wish to ensure these will be taken into consideration, please provide information on your allowances/bonuses in your CV.

Expected salary/allowances/bonuses information is requested only because we do not wish to waste your and our time; it is not requested so we can use it against you at some point.