IT Delivery Manager

DIGINET SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking an IT Operations Manager to oversee team members within the IT Operations department. The role includes managing IT systems and operational activities, strategic planning for cloud solutions, and overseeing vendor contracts and compliance. The ideal candidate will have a Bachelor’s degree in IT, extensive management experience, and proficiency in Microsoft 365, SQL Server, and operations management. The company values integrity and seeks a leader to enhance operational efficiency.

Benefits

Professional development opportunities

Comprehensive employee benefits

Dynamic work environment

Qualifications

• Proven experience in operations management with strong IT background.
• Excellent budgeting skills with a track record of fiscal responsibility.
• Ability to communicate effectively with diverse teams.

Responsibilities

• Oversee daily operations of the IT Operations department.
• Manage IT vendors and service agreements.
• Ensure compliance with organizational policies.

Skills

Operations management

Budget development

Conflict management

IT systems expertise

Team leadership

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

SQL Server

VmWare

PowerShell

Azure

AWS

Job description

Job Summary

Under general direction, manages team members within IT Operations department. This position is responsible for overseeing and managing IT systems and IT operational activities. The IT Operations Manager will oversee the strategic planning, procurement, implementation, security, protocols, and management of Information Technology solutions in use by and the IT operational activities associated with them.

Distinguishing Characteristics

The IT Operations Manager is an upper management position that will report directly to the Director of Information Technology; professional team members is expected to uphold the highest standards of accountability, integrity and professionalism, Participating Employer focus, and system efficiency. The IT Operations Manager position requires a strategic and forward thinking leader to support the Director of Information Technology with looking to the future and actively seeking robust cloud-based solutions, advanced Data Analytics and Business Intelligence, and the roll out of Process Automation (RPA) over the next few years to enhance automation, minimize manual tasks, and continue our focus to implement the right tools and solutions to provide secure and accurate benefits to our members.

Performance Attributes

1. 1) Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security ofIT systems, data, backups, and communications; troubleshoot and remediate issues that arise
2. 2) Partner with Information Security team to implement and operationalize security controls
3. 3) Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with Procurement and Contracting Policy
4. 4) Manage IT vendors, contracts and service level agreements and perform vendor risk assessments
5. 5) Identify and manage operational risks
6. 6) Manage information technology projects
7. 7) Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders
8. 8) Develop department policies, process and procedures documentation and provide internal training to department and impacted end users
9. 9) Ensure compliance of department and organizational polices
10. 10) Certify business continuity and disaster recovery efforts of IT Systems
11. 11) Participate in internal and external audits; oversee and coordinate responses to audit requests
12. 12) Manage department team members, including performance and training assessments. Assist in the development of IT staffing plan and professional growth
13. 13) Align IT infrastructure with current and future business requirements and strategic goals
14. 14) Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies
15. 15) Manage IT department services and prepare management reports of department activities, tasks, and operational metrics
16. 16) Maintain professional and technical knowledge through continued education, online/inperson training and attendance of educational workshops, reviewing professional publications, networking and participation in professional industry groups

Technical Experience

1. 1) Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system
2. 2) Experience with support of Windows Operating Systems, SQL Server and Active Directory
3. 3) Proven experience in IT infrastructure planning, development, and operations
4. 4) Powershell scripting
5. 5) VmWare, Azure and AWS Server Virtualization
6. 6) Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response
7. 7) Strong understanding of project management principles and practices
8. 8) Strong understanding of Helpdesk and Customer Relations Support systems
9. 9) Data Security and Cyber Security basics
10. 10) Process Automation, Robotic Process Automation (RPA), Machine Learning (ML) Artificial Intelligence basics

Qualifications

The minimum qualifications required for entry into the classification are as follows:

• Bachelor’s degree from an accredited college or university with a major in Information Technology, Computer Science or a related field OR;
• Ten years of relevant professional industry or military experience AND; Previous IT Infrastructure, IT Management, or IT Business Operations experience.

Additonal Requirements

Objectives of this role

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Required skills and qualifications

• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications
• Strong IT skills, including database development
• Multiple years of financial and account reporting experience
• Ability to communicate in more than one language