IT Customer Service Executive (1-year) renewable contract

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Executive to support the Contact Centre and manage high-priority cases. The ideal candidate should have a Higher Nitec, Diploma, A-Level, or Degree, along with strong interpersonal skills and proficiency in Microsoft Office applications. The role involves collaborating with internal teams and vendors to improve operations and maintain service quality.

Qualifications

• 2-3 years of relevant working experience preferred.
• Strong command of English is necessary.

Responsibilities

• Collaborate with vendors and teams on backend CCTV setup.
• Manage high-priority cases and support the Contact Centre team.
• Provide feedback to improve processes and operations.

Skills

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Self-driven

Education

Higher Nitec / Diploma / A-Level / Degree

Job description

Position: Customer Service Executive

Location: Jurong East

Contract: 1-year (renewable)

Working Hour: Monday - Sunday 8am - 6pm/ 10am - 8pm (5 days shift work)

Key Responsibilities

• Collaborate with vendors and internal teams on backend CCTV setup and maintenance.
• Configure NVRs, basic routers (Huawei), and manage networking tasks.
• Set up and manage emails using Microsoft Apps.
• Generate reports, maintain dashboards, and update workflows.
• Track vendor productivity, handle system, software, and hardware requisitions.
• Report to Operations Managers and ensure team members are briefed on new information promptly.
• Manage high-priority cases and support the Contact Centre team in maintaining productivity, performance, and service quality.
• Work with stakeholders to ensure accurate information dissemination.
• Provide feedback and recommendations to improve processes and operations.

Requirements

• Higher Nitec / Diploma / A-Level / Degree.
• 2-3 years of relevant working experience preferred.
• Self-driven with excellent interpersonal and communication skills.
• Strong command of English and proficient in Microsoft Office applications.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1327265 (CHNG JINGWEI)