IT Coordinator | Technical Scheduling & Operations Support

Elitez Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technical support company in Singapore is seeking an IT Coordinator to manage schedules, handle customer inquiries, and support administrative tasks. The ideal candidate should possess strong communication skills and a detail-oriented mindset. This full-time role involves coordinating IT engineers and interns effectively while ensuring operational needs are met.

Qualifications

• Strong communication skills and a customer service attitude are essential.
• Previous exposure or knowledge of IT concepts is preferred.
• Must be highly detail-oriented and possess adherence to processes.
• Willingness to perform overtime when required.
• Proven ability to manage complex schedules efficiently.

Responsibilities

• Plan and arrange the daily schedules for IT Engineers and Interns.
• Serve as the primary point of contact for handling incoming calls and enquiries.
• Maintain service items inventory control.

Skills

Communication Skills

Technical Aptitude

Work Attitude

Flexibility

Organizational Skills

Job description

IT Coordinator | Technical Scheduling & Operations Support

We are seeking an organized and detail-oriented IT Coordinator to join our team. This role involves coordinating our technical schedules, managing administrative tasks, and serving as a key communication link between our customers, sales, and IT departments.

Key Responsibilities

• Scheduling & Resource Management:

  • Plan and arrange the daily schedules for IT Engineers and Interns, primarily for backfills and project deployments.

  • Coordinate IT Engineer schedules for on-site, outsourced, and in-house projects on a daily basis.

  • Manage intern schedules for technical deployment assignments.

• Customer & Inter-Departmental Liaison:

  • Serve as the primary point of contact for handling incoming calls and enquiries from corporate customers.

  • Answer email correspondence in a prompt and efficient manner.

  • Liaise closely with the Sales Department & IT Department on all after-sales matters.

  • Coordinate effectively and professionally with the sales team, clients, technical staff, and management.

• Administrative & Inventory Control:

  • Maintain service items inventory control.

  • Arrange delivery logistics when needed.

  • Maintain neat and timely updates on service form inputs to our internal system.

  • Maintain proper records for billing purposes.

  • Handle any ad hoc administrative requirements from the Manager.

Requirements

• Communication Skills: Strong communication skills and a customer service attitude are essential.

• Technical Aptitude: Previous exposure or knowledge of IT concepts is preferred to understand the requirements of the engineer scheduling.

• Work Attitude: Must be highly detail-oriented, possess strong adherence to processes, and be able to take direction well within a team structure.

• Flexibility: Willingness to perform overtime (OT) when required to meet operational needs.

• Organizational Skills: Proven ability to manage complex schedules and multiple tasks efficiently.

Jack Wang Jiemin | EA Personnel No: R1438259

Elitez Pte Ltd | EA License No: 16C8004