IT Coordinator | Technical Scheduling & Operations Support

Elitez Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A dynamic IT services company in Singapore is seeking an organized and detail-oriented IT Coordinator. This role involves scheduling for IT staff and managing communications between customers and departments. Candidates should possess strong communication skills and a customer service attitude, along with a preference for IT knowledge. The position offers opportunities for career growth in a fast-paced environment.

Qualifications

• Strong communication skills and a customer service attitude are essential.
• Previous exposure or knowledge of IT concepts preferred for scheduling.
• Must be highly detail-oriented and capable of following processes.
• Willingness to perform overtime when required.
• Proven ability to manage complex schedules efficiently.

Responsibilities

• Plan daily schedules for IT Engineers and Interns.
• Serve as the primary contact for corporate customer enquiries.
• Maintain service items inventory control.
• Arrange delivery logistics when needed.
• Handle ad hoc administrative requirements from the Manager.

Skills

Strong communication skills

Customer service attitude

Detail-oriented

Organizational skills

Ability to manage complex schedules

Job description

We are seeking an organized and detail-oriented IT Coordinator to join our team. This role involves coordinating our technical schedules, managing administrative tasks, and serving as a key communication link between our customers, sales, and IT departments.

Key Responsibilities

• Scheduling & Resource Management:

  • Plan and arrange the daily schedules for IT Engineers and Interns, primarily for backfills and project deployments.

  • Coordinate IT Engineer schedules for on-site, outsourced, and in-house projects on a daily basis.

  • Manage intern schedules for technical deployment assignments.

• Customer & Inter-Departmental Liaison:

  • Serve as the primary point of contact for handling incoming calls and enquiries from corporate customers.

  • Answer email correspondence in a prompt and efficient manner.

  • Liaise closely with the Sales Department & IT Department on all after-sales matters.

  • Coordinate effectively and professionally with the sales team, clients, technical staff, and management.

• Administrative & Inventory Control:

  • Maintain service items inventory control.

  • Arrange delivery logistics when needed.

  • Maintain neat and timely updates on service form inputs to our internal system.

  • Maintain proper records for billing purposes.

  • Handle any ad hoc administrative requirements from the Manager.

Requirements

• Communication Skills: Strong communication skills and a customer service attitude are essential.

• Technical Aptitude: Previous exposure or knowledge of IT concepts is preferred to understand the requirements of the engineer scheduling.

• Work Attitude: Must be highly detail-oriented, possess strong adherence to processes, and be able to take direction well within a team structure.

• Flexibility: Willingness to perform overtime (OT) when required to meet operational needs.

• Organizational Skills: Proven ability to manage complex schedules and multiple tasks efficiently.

Jack Wang Jiemin | EA Personnel No: R1438259

Elitez Pte Ltd | EA License No: 16C8004