IT Business Solutions Associate Lead

QBE Insurance (Singapore) Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading insurance firm in Singapore is seeking a liaison to bridge business Stakeholders and IT. This role requires technical expertise in system architecture and integrations, driving organisational growth through project implementation. Responsibilities include mentoring analysts, resolving production issues, and enhancing business capabilities in an agile environment. Candidates should possess a relevant degree and prior experience in project management or business analysis. Strong collaboration and stakeholder management skills are essential for success.

Qualifications

• Some relevant work experience.
• Project management, business analysis, and improvement experience preferred.
• Some experience in similar tech service environment within related industries.
• Experience in a team-oriented, agile, collaborative environment.
• Intermediate knowledge in Software Development Lifecycle and Agile Methodology.
• Some supervisory experience in mentoring and coaching.

Responsibilities

• Act as Subject Matter Expert to stakeholders ensuring high customer satisfaction.
• Resolve production issues and educate stakeholders.
• Handle complex issues and contribute to development processes.
• Influence the adoption of improvement initiatives.
• Identify and implement risk reduction opportunities.
• Guide launch of new systems and processes.

Skills

Business Management

Business Process Modeling

Change Management

Critical Thinking

Customer Service

Information Technology Applications

Intentional collaboration

Managing performance

Prioritization

Process Improvements

Project Planning

Risk Management

Sourcing Analytics

Stakeholder Management

Strategic Planning

Education

Tertiary Degree or equivalent education

Graduated from Information technology, computer science, or computer engineering

Tools

Planview

Global Corporate applications

Job description

Primary Details

The purpose of this role is to act as a liaison between business stakeholders and IT, providing technical expertise on system architecture, infrastructure, and integrations to support incident resolution, system enhancements, and process improvements. This role involves collaborating with business partners to gather requirements, enhance business capabilities, and drive organisational growth through project implementation. Additionally, the role includes leading analysis activities, mentoring other analysts, and driving the delivery of change within an 'Agile" framework to support business needs and solutions.

Responsibilities

• Act as Subject Matter Expert (SME) to key stakeholders, ensuring high customer satisfaction levels are achieved.

• Resolve production issues by providing accurate solutions and educating stakeholders for future independence.

• Handle complex issues, escalate when necessary, and contribute to continuous improvement of development processes and methodologies.

• Influence the adoption of continuous improvement initiatives to enhance performance and efficiency.

• Identify and implement risk reduction opportunities for projects and change management.

• Guide the launch of new systems and processes by creating documentation and providing training.

• Mentor team members to ensure project and testing objectives are met with high quality.

• Work with Business Partnering, Project Managers, and Solution Architects to implement business-led changes.

• Collaborate closely with stakeholders, share technical knowledge, and provide strategic insights to drive business outcomes.

• Deliver analysis documentation that can be easily reused and contribute to overall quality improvement.

• Contribute to the development and maintenance of the strategic technical roadmap for the domain.

Work Experience

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Project management experience, business analysis and improvement experience.

• Some experience in similar tech service environment within related industries.

• Experience working in a team-oriented, agile, collaborative environment.

• Intermediate knowledge in Software Development Lifecycle, Agile Methodology, and General Insurance.

• Some supervisory experience, mentoring, coaching and developing other members of an analysis team.

• Able to demonstrate workable knowledge and experience in gathering/analysis, business process modelling/mapping and change management.

Qualifications

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Graduated from Information technology, computer science, computer engineering or any technical related course.

• Experience in Planview and Global Corporate applications.

Travel Frequency

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

• Business Management

• Business Process Modeling

• Change Management

• Critical Thinking

• Customer Service

• Information Technology Applications

• Intentional collaboration

• Managing performance

• Prioritization

• Process Improvements

• Project Planning

• Risk Management

• Sourcing Analytics

• Stakeholder Management

• Strategic Planning

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.