IT Business Analyst - Payments

THAKRAL ONE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A technology consulting firm in Singapore is looking for an IT Business Analyst to support a payment system processing domestic transactions. Ideal candidates will have over 7 years of experience in payment systems, strong analytical skills, and the ability to engage multiple stakeholders effectively. Join in a dynamic environment with a focus on solution delivery and collaboration.

Qualifications

• 7+ years of experience in payment systems implementation.
• Solid understanding of payment and settlement systems in Asia Pacific.
• Knowledge of ISO20022 payment standards and SWIFT messaging protocols.

Responsibilities

• Gather, analyze, and document requirements for payment system enhancements.
• Collaborate with teams to define integration requirements.
• Monitor and address risks related to project scope.

Skills

Business analysis methodologies

Analytical skills

Communication skills

Problem-solving

Project management

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Java/J2EE

Oracle DB

SQL

Unix/Linux

IBM WebSphere Application Server

Job description

Thakral One is a technology consulting and services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.

We are seeking a talented and driven IT Business Analyst to join our regional IT team, supporting a critical payment system that processes domestic transactions for corporate clients. This role is integral to ensuring high-quality solutions are delivered on time while collaborating with multiple stakeholders in a dynamic environment.

Responsibilities

• Work closely with business units to gather, analyze, and document requirements for payment system enhancements.
• Collaborate with cross-functional teams to define integration requirements and identify dependencies or potential impacts across systems.
• Translate business needs into detailed functional and technical requirements, ensuring alignment with system capabilities.
• Proactively monitor and address risks or issues related to project scope or requirements.
• Partner with offshore testing teams to develop test cases and validate test results, ensuring accurate fixes are implemented before deployment.
• Analyze and classify testing findings, determining whether issues are defects or change requests, and manage them accordingly.
• Investigate and troubleshoot reported issues, working with vendors and internal teams to implement solutions or workarounds.
• Manage and prioritize outstanding change requests and defects, ensuring timely resolution in collaboration with business teams.
• Provide Level 3 support for production incidents, analyzing root causes and resolving complex issues.
• Maintain up-to-date documentation and knowledge bases related to the payment system’s features and processes.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• At least 7 years of experience in payment systems implementation with expertise in business analysis methodologies.
• Solid understanding of payment and settlement systems in the Asia Pacific region (e.g., RTGS, NEFT, ACH, CITAD, G3 Fast, Payroll).
• Knowledge of ISO20022 payment standards and SWIFT messaging protocols.
• Familiarity with TCS BaNCS Payments is an advantage.
• Strong skills in project and change management principles.
• Exceptional analytical and problem-solving abilities with a proactive approach to troubleshooting.
• Excellent communication skills, both written and verbal, with the ability to engage stakeholders effectively.
• Organized, self-motivated, and capable of working both independently and within a team.
• Experience in SDLC and Agile development practices.
• Technical knowledge of Java/J2EE, Oracle DB, SQL, Unix/Linux, and IBM WebSphere Application Server is a plus.

This is an exciting opportunity to contribute to the development and management of a payment system that plays a vital role in regional operations. If you thrive in fast-paced, collaborative environments, we’d love to hear from you.