IT Business Analyst (Finance Support - 18 months contract)

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading hospitality group in Singapore is seeking a Business Analyst to drive strategic business analysis and enhance processes in collaboration with Finance and IT teams. The ideal candidate will have at least 8 years of experience in IT business analysis, strong skills in requirements engineering, and a background in process improvement. This role emphasizes stakeholder engagement and contributes significantly to operational efficiency. Competitive compensation and a dynamic working environment are offered.

Qualifications

• At least 8 years of experience as an IT Business Analyst or similar role.
• Experience with various project methodologies like Agile Scrum and Waterfall.
• Proven experience with Finance reconciliation or Payment Gateway is a plus.

Responsibilities

• Conduct in-depth business needs analysis with stakeholders.
• Translate business needs into clear, testable requirements.
• Design optimized future-state processes for operational efficiency.

Skills

Business Need Analysis

Requirements Engineering

Process Improvement & Optimization

Problem Solving

Finance Domain Expertise

Education

Bachelor's degree in business administration, Information Technology, Computer Science, Accounting, or related field

Tools

PeopleSoft Oracle ERP

SAP

SQL

Job description

Overview

We’re looking for a Business Analyst who embodies our core values of Customer First, Collaboration, Ownership, Impact Driven, and Innovation to join our IT division.

In this role, you’ll partner with Finance and IT teams to translate business needs into actionable system solutions, apply Design Thinking to enhance user experience, and identify opportunities to improve processes. You’ll also support Business-As-Usual (BAU) operations and Change Requests (CR), ensuring solutions align with business goals, compliance standards, and RWS’s strategic direction.

Responsibilities

Strategic Business Analysis & Design Thinking

• Needs Elicitation: Conduct in-depth business need analysis by proactively engaging with diverse stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points, always maintaining a Customer First perspective.
• Opportunity Identification: Identify strategic opportunities for business process improvement, automation, and digital transformation initiatives that deliver significant Impact.
• Facilitation: Expertly facilitate workshops, brainstorming sessions, and stakeholder interviews to uncover root business problems and collaboratively define potential solutions.

Requirements Engineering & Documentation

• Requirements Translation: Translate high-level business needs into detailed, clear, concise, and testable business requirements (both functional and non-functional), user stories, and comprehensive use cases.
• Documentation Management: Develop and maintain thorough documentation, including BRDs, functional specifications, process flows, data models, and UAT plans, taking Ownership of documentation quality.
• Alignment & Feasibility: Ensure all requirements are meticulously aligned with organizational strategic objectives and technically feasible within the existing or planned architectural landscape.

Process Optimization & Problem Solving

• Process Analysis & Improvement: Analyze existing business processes to identify inefficiencies, bottlenecks, and areas ripe for improvement. Design and recommend optimized future-state processes, leveraging technology and best practices to enhance operational efficiency and effectiveness, driving Innovation and Impact.
• Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components. Collaborate with technical architects, developers, and other IT professionals to engineer viable, sustainable, and scalable technical solutions that directly meet business requirements and strategic goals.
• Solution Evaluation: Evaluate potential solutions for their overall impact, technical feasibility, and strict alignment with enterprise architecture standards.

Stakeholder Engagement & Quality Assurance

• Liaison & Communication: Act as the primary liaison between business units and IT teams, ensuring clear, consistent, and proactive communication across all project phases.
• Expectation Management: Manage expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors, fostering strong Collaboration.
• Negotiation & Consensus: Effectively negotiate and mediate between potentially conflicting stakeholder needs to achieve consensus and maintain project momentum.
• Vendor Management: Oversee the AMS team to ensure timely resolution and delivery of Incidents (IN), Service Requests (SR), Change Requests (CR), and Problems (PB) in accordance with SLAs. Conduct periodic reviews of support tickets to identify trends and drive continuous process improvement.
• Testing Support: Support the creation of comprehensive test plans and detailed test cases based on defined requirements. Assist actively in User Acceptance Testing (UAT) activities, rigorously ensuring that implemented solutions meet the specified business needs and deliver a positive Customer First experience.

Qualifications

Education

• Bachelor's degree in business administration, Information Technology, Computer Science, Accounting, or a related field.

Experience

• At least 8 years of proven experience as an IT Business Analyst, System Analyst, or similar role in an IT environment.
• Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall).
• Proven experience working with ERP software (PeopleSoft Oracle ERP or SAP preferred)
• Experience with Finance reconciliation or Payment Gateway would be an added advantage.

Core Business Analysis Skills

• Business Need Analysis
• Requirements Engineering
• Process Improvement & Optimization
• Problem Solving
• Finance Domain Expertise

Interpersonal & Technical Aptitude

• Stakeholder Management
• Solution Collaboration
• Communication & Facilitation
• Adaptability & Attention to Detail
• Proficiency in SQL