IT Business Analyst

APAR TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Business Analyst to manage tenant enquiries and onboarding processes. The ideal candidate has a Bachelor's degree in IT, over 2 years of related experience, and strong skills in business process modelling and communication. This role involves improving tenant satisfaction and monitoring their journey.

Qualifications

• 2+ years of experience as a Business Analyst, preferably in IT or cloud-related projects.
• Proficiency in business process modelling and analysis techniques.

Responsibilities

• Manage and respond to tenant enquiries, clarify requirements.
• Conduct onboarding briefings for tenants.
• Track onboarding progress and resolve issues.
• Monitor and assess tenants’ experience.
• Plan and execute user satisfaction surveys.
• Collect and address tenant feedback.

Skills

Business process modelling

Excellent communication

Presentation skills

Education

Bachelor's degree in information technology or related discipline

Job description

Key Responsibilities

• Tenant Enquiry & Requirement Handling – Manage and respond to tenant enquiries, clarify requirements, and provide accurate product and service information.
• Briefing & Onboarding – Conduct onboarding briefings for tenants to ensure they understand processes, systems, and services.
• Onboarding Monitoring & Handling – Track onboarding progress, resolve issues, and ensure successful integration of tenants into our ecosystem.
• Tenant Journey Monitoring – Monitor and assess tenants’ experience to identify areas for improvement.
• User Satisfaction Survey Management – Plan, execute, and analyse user satisfaction surveys to gather actionable insights.
• Tenant Feedback Monitoring & Handling – Collect, review, and address tenant feedback promptly, escalate issues as needed, and implement improvements.

Qualifications

• Bachelor’s degree in information technology or related discipline
• 2+ years of experience as a Business Analyst, preferably in IT or cloud-related projects
• Proficiency in business process modelling and analysis techniques
• Excellent communication and presentation skills

EA License: R1873481

Company EA License: 11C4879