IT Assistant

WGT Events & HR Group; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A leading events and HR company in Singapore is seeking an experienced IT Assistant to provide IT support. Responsibilities include assisting end-users with technical issues, troubleshooting network problems, managing user accounts, and implementing security measures. The ideal candidate will have a Diploma in Information Technology and at least 2 years of relevant experience. This role offers a chance to contribute to improving IT practices in a dynamic environment.

Qualifications

• Minimum Diploma in Information Technology.
• At least 2 years relevant work experience.

Responsibilities

• Providing frontline assistance to end-users for technical issues.
• Monitoring and troubleshooting network-related issues.
• Managing user accounts on various systems and applications.
• Implementing IT security measures to protect systems and data.
• Ensuring data integrity and implementing recovery procedures.
• Maintaining an inventory of hardware and software assets.
• Conducting training sessions on IT best practices.

Skills

Frontline support

Network troubleshooting

User account management

IT security implementation

Data integrity and backup

Training and education

Education

Diploma in Information Technology

Tools

Software applications

Antivirus software

Job description

Our company is currently seeking a qualified and experienced IT Assistant. The scope of work for IT support and specific requirements. Below are some common duties and responsibilities which are (but not limited) in the scope of work for IT support:

Responsibilities

• Providing frontline assistance to end‑users, attending to queries, troubleshooting technical issues, installing, updating, and/or configuring software applications and resolving hardware, software, or network related problems
• Monitoring and troubleshooting network‑related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions
• Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits
• Ensuring data integrity and implementing backup/recovery procedures to prevent data loss, recover lost and/or corrupted data
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness
• Liaising with third‑party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims
• Ensuring IT practices and procedures comply with relevant regulations and internal policies

Requirements

• Minimum Diploma in Information Technology
• At least 2 years relevant work experience and familiar with devices such as computers, laptops, printers, scanners and other peripherals